UTILITIES
IF LORI IS ALL ELECTRIC DOES, SHE RECIEVE A HEATING BENEFIT?
NO!! SHES ELE ONLY
WHAT IS INCIDENTAL INCOME? HOW DO OUR CLIENTS REPORT THIS TYPE OF INCOME TO US?
INCIDENTAL IS INCOME THAT IS NOT STEADY, IS INFREQUENT OR THAT CLIENTS DO NOT DECLARE ON TAXES.
HOW EARLY SHOULD YOU CALL IN BEFORE YOUR SHIFT?
AT LEAST AN HOUR BEFORE HAND
RILEY COMES BACK TO OUR OFFICE ON MARCH 15TH, HIS DISCONNECT PORTION OF HIS BILL HAS RISEN TO $759.00. HOW MUCH CAN WE PAY TOWARDS IT?
$759.00
MIKAYLA RECEIVES $150.00 A WEEK FOR CHILD SUPPORT FOR HER DAUGHTER? WHERE DO WE PUT THIS INCOME?
WE MARK DOWN THAT SHE RECEIVES THIS INCOME IN OUR INCOME AFFIDAVIT, BUT WE NOTE ON THEIR AS WELL AS IN NOTES THAT THIS INCOME IS NOT COUNTABLE.
DEBBIE APPLIES FOR BENEFITS BUT SHE OWNS HER OWN BUSINESS AND HER UTILITY BILL IS IN HER COMPANY NAME, BUT SHE LIVES AT HOME AND HAS A DISCONNECT NOTICE OF 125 DO WE PAY THE CRISIS AMMOUNT?
NO, WE DO NOT PAY COMMERCIAL ACCOUNTS
CLIENT TURNS IN LAST YEARS SOCIAL SECURITY AWARD LETTER, CAN WE ACCEPT IT?
A ) DEPENDS, WAS LAST YEAR IN PREVIOUS 3 MONTHS ? IF NOT NO
b) IF YES, WE USE IT ONLY FOR MONTHS THAT WERE IN LAST 3 MONTHS
WHAT ARE THE DIFFERENT WAYS TO REACH YOUR DIRECTOR IF YOU'RE LATE, SICK..ETC
CELL PHONE
WORK PHONE
CAPE PHONE..ETC
RILEY COME IN, THIS YEAR FOR HIS APPOINTMENT AND NOW HEATS HIS HOUSE WITH NATURAL GAS. HIS BILL IS 499.00, WHAT DO WE DO?
WE APPROVE HIS APPLICATION AND REMOVE THE BENEFITS. EVEN IF HIS BILL DROPS BELOW THE THRESHOLD OF 250.00, HE WILL NOT RECEIVE A REGULAR BENEFIT THIS YEAR, AND IS ONLY ABLE TO COME BACK IN MARCH, IF HE HAS A DISCONNECT, SO WE CAN GIVE HIM CRISIS.
MICHELLE COME IN FOR APPOINTMENT AND LORI SEES WHO IT IS. THEY HAVE KNOWN EACH OTHER FOR YEARS, SHE IS ON HER FACEBOOK, AND THEY HAVE BEEN KNOWN TO GO OUT AND SEE BANDS TOGETHER. CAN LORI DO HER APPLICATION?
NO, SHE SHOULD NOT. ANYONE ON YOUR FB OR WHO YOU WOULD INVITE TO YOU WEDDING YOU SHOULD NOT PROCESS THEIR APPLICATION. CASUAL AQUAINTENCES ARE OK. THESE ARE THE PEOPLE WHO WILL BACKFIRE ON YOU, AND CAUSE TROUBLE.
GRANT MAILS IN HIS APPLICATION, HE SAYS HE HEATS WITH FIREWOOD. HE DOES NOT SEND A BILL OR ANYTHING ELSE OTHER THAN HIS INCOME. WHAT DO WE DO?
CONTACT HIM, BY LETTER OR PHONE TO SEE IF HE CUTS HIS OWN WOOD OR BUYS IT. IF HE BUYS THE FIREWOOD, HE IS ELIGIBLE FOR BENEFITS.
TOREY DROPS HER APP OFF, SHE RECIEVES SSDI OF 1020.00 A MONTH AND BLACK LUNG DISABILITY OF 2025 A MONTH WHAT IS HER ENTIRE MONTHLY COUNTABLE INCOME FOR THE 3 MONTHS?
3063.00
IF A CLIENT HAS NOT BEEN AT THEIR JOB FOR MORE THAN 3 MONTHS WHAT ELSE SHOULD BE DONE?
A ZERO INCOME FORM SHOULD BE DONE ASWELL FOR THE MONTHS THEY HAVE NOT WORKED.
SINCE MISS DEBBIES CRISIS IS $425.00, AND IT IS NOT YET DECEMBER 1st, DOES SHE NEED TO COME OUT OF POCKET FOR THE CRISIS BENEFIT AS IT IS ONLY $400.00 AND SHE NEEDS $425.00?
NO, HER TOTAL BENEFIT IS 800.00, MORE THAN COVERS HER PAST DUE BALANCE.
MISS DEBBIES DUKE BILL IS 650.00, AND A DISCONNECT, HER PAST DUE BALANCE FOR DUKE IS 475.00, AND HER CURRENT BILL IS 175.00. HOW MUCH CRISIS DOES SHE GET?
CRISIS CAN ONLY BE GIVEN ON AN ACCOUNT SHE PAYS HERSELF, SO SHE WILL RECEIVE $400.00 CRISIS, HER REGULAR BENEFIT IS 300.00 HEATING AND 100.00 ELECTRIC. HER TOTAL BENEFIT IS $800.00
LORI IS INCLUDED IN RENT, SHE DID NOT INCLUDED A ACH FORM (BENEFIT ELECTION FORM) WHAT MUST YOU DO BEFORE YOU CAN PROCESS HER APPLICATION?
NOTHING SHE WILL RECIEVE A CHECK BY DEFAULT
WHAT PAPER MUST A CLIENT PRESENT TO US TO PROVE THEY ARE ON BLACK LUNG DISABILITY. HOW DO WE FIGURE THAT TYPE OF INCOME?
THE CLIENT WHETHER THEY RECEIVE IT FOR THEMSELVES OR IT IS PAID TO A WIDOWED SPOUSE, SHOULD BE ON AN AWARD LETTER. HOW WE COUNT IT DEPENDS ON WHO RECEIVES IT. WE DO NOT COUNT BLACK LUNG AS INCOME IF A CLIENT RECEIVES IT FOR THEMSELVES. WE DO COUNT IT, IF IT IS RECEIVED ON BEHALF OF A DECEASED PERSON.
GRANT RECIEVES BOTH MILITARY BASE PAY AND COMBAT ZONE PAY. WHAT IS COUNTED?
MILITARY BASE PAY ONLY
WHAT IS THE MAXIMUM HEATING BENEFIT?
425.00
GARY COMES IN FOR HIS APPOINTMENT, HE SHOWS YO HIS CHECK STUB, AND YOU SEE THAT HE PAYS CHILD SUPPORT, HOW DO WE FIGURE HIS INCOME? WHAT FORMS DO WE USE?
WE USE THE REGULAR INCOME EXCEL SHEET, WE DEDUCT 13 WEEKS OF CHILD SUPPORT FROM HIS TAXABLE, OR GROSS WAGES. WE NOTE THIS, AND THKE THE NEW AMOUNT AND USE IT ON OUR INCOME EXCEL SHEET.
KRYSTAL HAS DUKE FOR ELE AND HEATING INCLUDED IN HER RENT SHE DOES NOT WANT TO WAIT FOR A CHECK. CAN WE COMBINE HER BENEFIT AND PUT THEM BOTH ON DUKE?
YES, THIS IS THE FIRST YEAR THEY HAVE ALLOWED THE HEATING TO GO ON THE ELE AND VISE VERSA
NATALIE COMES IN FOR HER APPOINTMENT AND MENTIONS SHE OWNS TWO HOUSES AND RENTS ONE TO HER GRANDAUGHTER FOR $400.00 A MONTH. DO WE COUNT THE RENT AS INCOME?
YES, RENT RECEIVED IS CONSIDERED INCOME
YOUR CLIENT RECEIVED A HUGE LUMP PAYMENT FOR SOCIAL SECURITY INCOME, OR SSA, WHAT PERCENTAGE DOE WE COUNT AS INCOME?
0 % WE DO NOT COUNT LUMP SUMS AS INCOME, BUT WE WOULD NEECOUNT THEIR MONTHLY AMOUNT FOR AS MANY MONTHS AS THEY HAVE RECEIVED IT.
ANG COMES IN ON Dec 1st WITH SAME BILL. WHAT MUST SHE DO BEFORE WE CAN PLEDGE HER ACCOUNT?
NOTHIING, IT IS THEN MORATORIUM, AND SHE CAN BE PROTECTED UNTIL MARCH 15 FROM DISCONNECTION. SHE SHOULD MAKE PAYMENTS TO GET HER ACCOUNT DOWN SO WHEN MORATORIUM ENDS, SHE IS NOT ONCE AGAIN WITH AN EXTEMELY HIGH BILL.
WHY IS IT IMPORTANT TO APPROVE AN APPLICATION THAT WE CANNOT PROCESS BENEFITS FOR?
PROGRAM ELIGIBILITY, LIKE USP PROGRAM.