The Basics
All About Policy
Services, Services, and more Services
Emotional Wellbeing
For Supervisors
100
True or False: PHS staff are not eligible for EAP services
False: PHS staff are able to take advantage of EAP services
100
What does CST stand for?
Correctional Support Team - this was a recent change where Crisis Support Team was changed to Correctional Support Team
100
True or False: BHS covers ALL legal fees for qualified legal servies
False: Your Care Coordinator will connect you with a legal representative that will more fully explore the legal aspects of your issue and provide an attorney referral if needed, that has availability within 3 to 5 business days, to provide a telephonic or face-to-face consultation for up to 30 minutes. Once that is complete, you will be offered a 25% discount off the attorney's hourly rates for ongoing services regarding the same issue. Although the service is free, any ongoing legal services would be at the expense of the employee.
100
BHS provides information and resources for which of the following?
A. Anger Management
B. Eating Disorders
C. Stress Management
D. Substance Use, Misuse, and Addictions
E. All of the above
E - there are resources on all of the following:
Anger management, anxiety disorders, ADHD, Autism spectrum disorders, bipolar disorder, depression, domestic violence and abuse, eating disorders ,grief and coping with loss, loneliness, mental health disorders, mindfulness, resilience, schizophrenia, self care and healthy living, stress management, substance use misuse and addiction, suicide prevention, trauma and PTSD
100
True or False: EAP referrals cannot be used as punishment
True
200
True or False: EAP offers counseling services, legal benefits, child and eldercare resources, and financial counseling
True: these are available to you and your dependents and are only some of the services offered
200
True or False: EAP Counselors no longer need to be licensed
False: new policy update requires EAP counselors to be licensed
200
Dak's father is getting older and wishes to move into a retirement community in the area. Dak doesn't know much about retirement communities and his father is not very tech savvy and unable to research them on the computer. Would EAP be able to provide resources to help Dak and his father in this case?
YES
200
True or False: As an EAP client, you have the right to a copy of your records
True: you also have the right to receive assessment and counseling services that adhere to community standards, right to refuse services, right to be treated in a professionally ethical manner, right to know the goals of services provided, and the right to know any limitations or risks
200
True or False: Supervisors can refer employees to EAP based upon concerns about work performance and conduct
True: work performance, conduct, and/or attendance, or general concerns for personal well-being
300
True or False: confidential support services are available free of charge, 8 hours per day, 5 days a week
False: 24 hours per day, 7 days a week
300
Free brief assessment and referral service for all agency staff and their immediate families are limited to how many sessions?
6 - this is meant to be short term. Long term sessions through your provider is limited by your insurance plan and you will likely have to pay a co-pay
300
Name 3 financial resources and services offered through BHS
Debt management and consolidation, college funding, retirement funding, credit counseling, budgeting. Ongoing support for same issue for up to 90 days
Also offers a variety of useful financial calculators
300
True or False: Your EAP provider will always need a Consent for Relase of Information whenever they share your information with another individual
False: EAP may disclose specific relevant information in certain limited circumstances; if you consent, to state or local authorities where required under State law to report incidents of suspected child, elder, or domestic abuse or neglect, prevent an imminent crime which directly threatens loss of life of serious bodily injury or when the client poses a danger to self, medical emergency, by order of court
300
True of False: All EAP referrals by Supervisors must be formally documented
False: Supervisors may offer informal EAP referral recommendations at their discretion which are not documented. Ordinarily they are just suggested as an early intervention or offered out of concern for an employees well-being.
400
Which licensed professionals are able to provide EAP services?
A. Pharmacists
B. Psychologists
C. Dentists
D. Physical Therapist
E. All of the above
B. Psychologists -
Psychologists providing EAP services must be licensed
• When assisting with EAP services, Bureau Psychologists are encouraged to connect employees with the BOP EAP through a warm handoff and assist employees in the process
• If conducting EAP services, psychologists must not use names in any documentation. The EAP Coordinator will assign a case number and the file must be kept in a safe that can only be accessed by the coordinator
400
How many hours of administrative leave are employees granted to attend EAP sessions?
3 hours
400
Name 3 childcare referrals for services provided by BHS
A Care Coordinator will provide resources tailored for your specific childcare needs including family daycare homes, back-up care, nurseries and preschools, nanny and au pair services, summer camps, before and after school programs, adoption and special needs
400
All EAP clients must sign this consent form
EAP Statement of Client Understanding
400
True or False: BHS offers performance coaching specifically for supervisors related to their challenges
True - BHS has a Performance Consultation Line (PCL). The number is different than the EAP Services number and is specifically for supervisors who would like to receive performance coaching related to supervisory challenges.
500
What is the EAP Phone Number?
1-800-EAP-2251 (1-800-327-2251)
You can also access the BHS portal online (link of sallyport) you just have to create an account. Let us know if you need help creating an account.
500
How many months after retirement are employees covered by EAP?
18 months - new policy expanded EAP to cover employees for 18 months after retirement and to cover the family members of employees for 12 months after that employee's death
500
Describe the Safe Harbor Program
helps staff who struggle with addiction, covers all substance use to include alcohol and prescription medication abuse, allows you to seek treatment and maintain employment, must request prior to discovery through other channels, involves signing a contract with the Warden and successfully completing a treatment program