People
Austyn is her Daughter
Who is Tiffany D
You can only get two per life of the loan
Due date change
Customer calls in to pay on a past due account
ICPP
This is an attempt to collect a debt, and all information will be used for that purpose
Mini Maranda
This department handles booked accounts
Early stage
I’m on the deacon board at church.
Who is Ervin
Customer request to only have electronic statements
ENOT
Current customer calls to update their email address.
ICCS
Reprise preferred method of payment
Auto pay
Calls are generally routed to this department first, if the account is zero days past due.
Customer service department
I have 4 kids
Who is Terra
This workflow must be used on all past due accounts.
ARFD
You call a priority account and Customer is refusing to pay so you have to transfer the call to priority.
OCNR
The waterfall method is a form of what?
Negotiations
This department verifies all the information before the loan is finalized
Customer on boarding team
COT
I like to repurpose things
Who is Ebony
I can get this done 14 days before my due date
SUSA
Someone other than the customer answers the customer cell phone while calling to collect on the account.
OCLM
These accounts should be called at least once every two hours at minimum three times a day
Declines
This department handles and verifies debt relief and consolidation accounts.
Legal
My son name is Jackson
Who is Hunter
The 24th through the third is considered
Blackout date for due date change
customer calls in and cannot make a payment today so you request an extension on the account.
ICAR
How soon do we need a payment on a past due account?
Today
This department handles the account as soon as the customer applies for the loan
Originations Team