Speed of Service
The moment you clock in you should do what?
Open your register and be ready to take guest
Coolers should be stocked to less than how many outs
5 outs total
What store received a guest service shoutout on Monday's email?
Beaver Ruin- Ivonne and Chris!!
What should you do when 3 or more guest are waiting in line?
Beat the Bell
Trash should be less than
1/2 full
What does "BHAG" stand for?
Big Hairy Audacious Goal
No task is more important than the?
Guest experience
Beverage areas are stocked, wiped down, & ___ ____
Equipment operational
CEN Region had a total of how many open guest compliant cases?
9 total complaints
What are the 3-responsibilities for the manager on duty when it comes to speed of Service?
1. Ensure Consistency
2. Address performance in the moment
3. Model the behavior
Managers should read these 2 items before completing shift handoff?
Field announcements and emails
# of Upcoming New Stores?
8 total
What are the 3 commitments to Speed of Service?
1. All registers open and guest ready including self-checkout
2. Beat the Bell
3. No task is more important than the guest experience
Top 3 focuses of Handcrafted Hospitality
1. Friendly greetings at the register
2. 5ft rule on the sales floor
3. All registers assigned and breaking lines of 3+ guest
What are OPS Focuses?
1. Guest Service
2. Brand Standards
3. Food
4. Training & Development