Call Dispositions
This blanket disposition is used often, when other dispositions do not accurately represent the result of the call.
What is No Sale - Other?
The source channel for manually created leads.
What is SEO?
This Fixed Wireless region contains EarthLink's headquarters location.
What is ATL?
This "contract" is created in Alpha|Stack, and is sent to a customer to provide an eSignature via Docusign.
What is an Agreement Letter?
This underlying carrier in Agent Console can only be ordered with Dynamic IP addressing. If customers need static IPs, we have to order this carrier in Alpha|Stack.
This disposition is used to represent a caller who is inquiring about faster bandwidth options, that weren't available in Agent Console.
What is No Sale - Speed?
You move a Lead into this section in Pipedrive, only after you have generated a quote for them.
What is Deal? (A deal)
This Fixed Wireless region is relatively new and came to be from the most recent EarthLink acquisition of Nextera Communications.
What is MSP?
This is a function in Alpha|Stack that allows you to inquire about serviceability for fixed wireless.
What is Site Survey?
When entering an address in Agent Console, this button is available to click to open up a mini window, showing you nearby fixed wireless towers.
What is Show PoP?
This disposition is used to represent a caller who is quote shopping or price checking with multiple providers.
What is No Sale - Check with other/Shopper?
The source channel ID for manually created leads who called in inquiring about services.
What is Inbound?
This fixed wireless region is home to the famous Dr. Seuss, who used the peculiar trees in La Jolla as inspiration for "The Lorax".
What is SAN?
When creating a customer in Alpha|Stack who is a fixed wireless lead, we have to select a ______.
What is Region?
This is a list of conditions that must be read or sent to the customer before placing an order in Agent Console.
What is Offer Terms? (T&C).
This disposition is used to represent a caller who is inquiring about customer service.
What is Transfer(XFER) to CS?
A date you submit on a Deal that is supposed to tell you the realistic timeline that service will be installed.
What is Expected close date?
This Fixed Wireless region is known for having the least amount of PoPs. One of which is on a hill named Mount Sutro.
What is SFO?
When creating a new customer in Alpha|Stack, what is the only "customer type" we use in our department?
What is Business?
This is a form of payment the customer can make through a link that can be sent via Email or Text/SMS.
What is Secure Payment Capture?
This business sale disposition is used to represent a completed sale of our B2B unlimited device.
In order to avoid duplicate Deals, you must enter this piece of information, as it ties into the specific agreement letter from Alpha|Stack.
What is Source ID?
This fixed wireless region holds the busiest port in the US. This region is also known as the "Energy Capital of the World".
What is HOU?
This Alpha|Stack page is found in the Sales page under "Reports", it shows you the current sales standings for new MRR and NRR generated across all sales agents and departments.
What is Scoreboard?
The optional services you can add from the Product breadcrumb in Agent Console.
What is VAS?