Front Desk Knows It All
What is SDS stand for? Where do you find it?
Safety Data Sheets - Desktop, Phone, SharePoint
TRUE OR FALSE: You can walk away from your computer and not lock it.
NO!!! you should always lock your computer (at your workstation, patient room, office)
What is the Universal Protocol? When should it be performed to ensure safety?
TIME-OUT
must be performed just before any invasive or high-risk procedure, after the patient is prepared and positioned but always before the procedure begins.
What is the timeframe an employee should be calling in to their shift?
at minimum 2 hours prior - this pertains to all employees!
What types of water bottles are JC approved?
closed lid, no straws out, spill proof
What is the FIRST question on the travel screening during patient check in?
Have you been in contact with someone who was sick?
What is a vaccine that is important for a pregnant patient and their support people should recieve?
Tdap
How should a glucometer be properly cleaned and where can you find the manufacturer's cleaning instructions?
2 sani-cloths: one to clean the device and the second to disinfect
The manufacturer's cleaning instructions can be found on OneSource
TRUE OR FALSE: Its okay to flush ANYTHING down the toilet!
FALSE!!!
our pipes are probably from the 1800s, please do not flush anything besides toilet paper down the toliet (YOU WOULDN'T DO IT AT HOME!)
Should we have space heaters in the clinic?
NO!!!!!!!!!!!!
Which Plain Language Code should be activated if a patient faints in the lobby?
Medical Alert + Medical Assistance Needed + Lobby
What vaccines cannot be given to pregant patients?
Hep B
When is it appropriate to assess a patient for pain, and which tool should be used to measure their pain level?
When the patient reports pain or shows signs of discomfort and Numeric Rating Scale 0-10. 0-no pain and 10-worst possible pain
Where do you find all things CUC?
The SharePoint - Wealth of Knowledge!
What is the dry time for purple top sani-cloths?
2 minutes
What is used to identify a patient at check in? Provide an example
Two patient identifiers (name, address, phone number, DOB)
What does the provider need to do prior to staff administering COVID vaccine?
patient education and COVID vaccine consent
What is the first action you should take if one of your quality control tests fails?
Repeat the quality control test to confirm the result. If the control fails a second time, notify the charge nurse immediately for further guidance. Document in the pass/fail section and call the manufacturer
Who is our Clinical Risk Manager?
Cameilla Acker
TRUE OR FALSE: Its okay to eat at your workstation, its even okay to eat anywhere in the clincal space!
FALSE!!!!! you should only eat at designated breakrooms or outside. we should not eat at our work stations (creepy crawlys will come out!)
Act out AIDET
Acknowledge
Introduce
Duration
Explain
Thank You!
TRUE OR FALSE: Only nurses can triage a patient?
FALSE: if a nurse is not present and a patient is needing a triage, if they are a CUC patient they can be triage by a provider. If they are not a CUC patient, EMS will need to be called.
What is .pvp and why is it important?
.pvp is pre-visit planning that the clinical team will utilize in preparation of the patient appointment. It is important because it allows the team to prep and bring up any concerns or important reminders for the team or the patient
What is the offical patient late policy?
patients can arrive up to 5 minutes past their appointment time (at the 6 minute mark, the patient can wait on standby or reschedule)
Utilize for operating a fire extinguisher
Pull
Aim
Squeeze
Sweep