FY24 Outcomes
It is our goal to attract and retain these important folks that will be essential to our transformation this year.
What are: Tax Pros
These three initiatives (imperatives) will continue to be focal in FY24.
What are:
Small Business
Financial Products
Block Experience
This new Q1 incentive metric takes into account total revenue and wages.
What is: Contribution to Margin (CM)
This group is included in the Contribution to Margin metric, with regards to their wages and revenue, even through their revenue may appear inconsistent.
What are: Bookkeepers
These hold beer exceptionally well, and they usually hold a lot of it.
What are: (Beer) Steins
This part of H&R Block's Mission will be a primary focus this year amongst associates and clients?
What is: Inspire Confidence
There are this many projects that are being prioritized in FY24 in accordance with Block Horizons 2025?
What are: Nine
***DAILY DOUBLE QUESTION*** Ask selecting person their point wager before reading:
In order to drive paid returns in the Pre-Season, we should be following up with each return on hold at a minimum of this often, and including updated notes in Work Center
What is: Seven Days
If you're watching your return count closely each day, be careful! These two types of returns will actually reflect completed under the day they were started.
What are: TPR and Fulfillment returns
The first name of the people that wrote such passionate songs as: "Yesterday", "Late in the Evening" and "The Sound of Silence."
What is: Paul
This new rollout will allow Office Associates to utilize Microsoft Teams, and enable hands-free and remote workforce capability
What is: Softphone Rollout
This is the #1 strategic enterprise project in FY24.
What is: Delivering a quality BWO experience
This summertime calling campaign could be considered a labor of love. It's part of our standard guarantee and is crucial to ensuring accuracy of our client's Tax Returns.
What is: Return Review Campaign
Our new Emerald Advance is now considered this type of product?
What is: Term Loan Product
This New York town is home to Villa Maria and Empire State College, and Ben always seems to have difficulty pronouncing it.
What is: Cheektowaga
These three areas are the main focus of improving the Tax Pro experience this year?
What are:
BWO
WorkCenter
Phones
By using the expert help of our Tax Pros, we look to increase penetration of this important segment of the business.
What is: DIY
Our first big date of the summer, this is when Prior Tax Pros/MTL's/TL's can finally be hired.
What is: August 15th
MyBlock is such an important part of our success with our Virtual/Blended Experiences. In fact, this percentage was the amount of returns with a Virtual Component that used MyBlock?
What is: 87%
This woman was born in Meadville, PA, later to become a famous actress and movie star. You could say, she rolled the dice and won big.
What is: Sharon Stone
In the survey given to Tax Pros in March of 2023, 12,833 respondents said this was the most important part of their work.
What is: Preparing accurate Tax Returns
Our new and improved Emerald Advance Product should better accomplish this for our clients?
What is: Better ease financial burden
Our small business revenue got bigger by this amount in FY23?
What is: 5%
TPI is rolling out company-wide in FY24, and is calculated by utilizing both percentage of revenue, minus production wages to determine the final earned incentive. These are the three exclusions to the revenue component of the calculation?
What are: Refund Transfer Fees, Emerald Advance fees, Tax Planning Revenue
There's no place like home for the holidays, according to Perry Como. To him, there was no place like this city just south of Pittsburgh...where he was born.
What is: Canonsburg, PA