Zendesk History
When was Zendesk founded?
2007
Name a key competitor in the CX industry
Freshdesk, Salesforce Service Cloud
What percentage of interactions can be resolved with AI Agents?
80%+
What’s one thing everyone has on their desk right now?
Laptop
Who are the longest tenured team members?
Bob McMahon and Yas Hyder
Where is Zendesk’s headquarters located?
San Francisco, California
Name one legacy platform/competitor
Salesforce, ServiceNow, Microsoft
Name the platforms that are currently supported with Knowledge Connector
Confluence and SharePoint
What’s a classic remote work “oops” everyone has done at least once?
Talking while muted
Who on our team has the most pets?
What year did Zendesk go public on the stock market?
2014
Name one niche player/competitor
HubSpot, Gladly, Kustomer, Intercom, Freshworks, Gorgias
Knowledge Builder: How many article drafts are automatically generated?
Up to 40
What is the social connection fund quarterly budget?
$90
Who on our team is a contact center SME?
Steve Quincy
In what city was Zendesk founded?
Copenhagen
Name two AI point solution players/competitors
Assembled, Forethought, Sierra, ADA, Decagon, Intercom
Knowledge Builder: How far back in time does knowledge builder look at ticket data?
30 days
What is “digital burnout” and how can it be minimized in WFH settings?
Fatigue from constant screen time; minimized by taking breaks and unplugging after work hours.
Who shares a birthday with Kanye West?
Bob McMahon
When did Zendesk acquire Ultimate? Month and year
March 2024
Name two DIY players/competitors
AWS, Azure, Anthropic, Google Cloud
Name the five pillars of the Zendesk Resolution Platform
1. Measurement and Insights
2. Actions and Integrations
3. Agents
4. Knowledge Graph
5. Governance and Control
What is the best way to request new software access?
Productiv
Who on our team lives the furthest west in the US?
Thomas Hunt
Vignesh (if he is in Texas)