True or False
Policy holders are eligible.
True
How will the process be initiated?
Link in email
How do customers access the inspection process?
Through a link
Step 1/3 of the trouble shooting process?
Make sure app is up to date
How will the adjuster know if the veh. is eligible for EPE.
Atlas will prompt it if so.
Commercial claims are eligible.
False
True or False. Will the customer need to take the veh. into a shop to get it inspected?
Self service inspection (no need to take veh in)
What will need to be the first photo the customer will take?
of VIN
Step 2/3 of the trouble shooting process.
Have customer log out and log back in.
What should the Adj. do to prevent ineligible veh. from triggering the Easy photo estimate inspection type?
A Drivable and non-drivable Veh. (partial loss) is eligible.
True
How fast in the turnaround time once the photos are submitted.
Typicaly 24 hour turnaround time.
Step 3/3 of the trouble shooting process.
If app does not work, have customer log into Geico.com.
Once the assignment is complete, Where will the adj see the easy estimate inspection type listed.
Ad summary
Flood and hail damage is eligible.
False
What happens if the photos are not up good enough for the inspection?
PDA will request the customer to retake the images.
How will customers know what to take pictures of?
Photos will be guided.
Where can the inspection be rescheduled?
If link expires, inspection can be rescheduled on Geico.com.
What should the adj do before confirming the Easy photo estimate.
Confirm email address and click "yes" for eligible claim emails.
Total loss is eligible.
False
How long do they have to complete the capture process?
up to 10 days to complete.
What the last step in the easy photo process for the customer.
Review, and submit
How many days does the customer have to retake requested photos?
Customer has 4 days to retake photos if requested.
Eligible or Ineligible.
Our insured Andrew was side swiped by another driver while traveling down South Howard St at 3:00am on a Friday night.
Eligible