Team Meeting June :)

Random

100

What is one of the heaviest fruits that still float 

Watermelon

200

Name 5 professional Canadian Sports teams

Oh' Canada 

300

Customer Scenario: A customer realizes they failed their DVS authentication because they used an expired driver's license or passport. The customer asks if they can try DVS again using a valid form of identification. Is this allowed?

No.  Follow your procedure for failed DVS authentication.

400

How many hearts do octopuses have ?

3

500

What 5 letter word becomes shorter when you add 2 letter into it 

short - er 

shorter 

TD

100

What does " TD " stand for ?

Toronto-Dominium

200

Some best practices when using naco gpt 

Ask questions correctly - ( asking ro ) 

avoid short form

Clear chat after each question 

thumbs up or down on response 

300

What is consult rate ? best practices around consult rate 

how often we are conferencing in another dept. - 80% of the time to RO 

Review the procedure 

Use NacoGPT

Leverage team chat, group chat ( CTRL F ) 

400

if half the team's LEI survey mentions on total calls are less than 50%, and there are 16 ppl on the team. 4 team members have lei mentions around 70%. What % of the team do the 4 make up 

16 total 

half under 50 - 8 

4 at 70% 

4/16 = 25%

500

When doing a CC preapproval , it doesnt matter whether its through c3 or pega , we still need to complete 

Legal Name

Residential Address

Date of Birth

Occupation - Occupation should describe the day to day activity the customer performs to earn an income

Employer Information (required for Loan/Line of Credit and Mutual Funds only) 

# is missing , # is needed since Credit card

Legal Name

Residential Address

Personal Telephone Number (required for Credit Cards and Mutual Funds only)

Date of Birth

Occupation - Occupation should describe the day to day activity the customer performs to earn an income

Employer Information (required for Loan/Line of Credit and Mutual Funds only) 

DVS

100

Where can you locate DVS ?

 Identity Check tab in Authentication Hub

200

why introduce DVS ?

reduce branch referrals, out of town cx, avoid fraud

300

When will DVS be used ?

when VoicePrint, OTP, Phone Code and KBA have been exhausted 

400

How does it work ?

age of majority , active card , valid ID , mobile device for selfie..
Link sent through auth hub . cx takes pic of ID and selfie and DVS will verify cx

500

Since cx is in Los Angeles and cannot go to a branch anytime soon. They have their DL, Passport on them , but its not registered with TD on host, DVS cannot work 

Incorrect.  The documents do not have to be registered or on file with TD. DVS validates the information behind the scenes