What is one of the heaviest fruits that still float
Watermelon
What does " TD " stand for ?
Toronto-Dominium
Where can you locate DVS ?
Identity Check tab in Authentication Hub
Name 5 professional Canadian Sports teams
Oh' Canada
Some best practices when using naco gpt
Ask questions correctly - ( asking ro )
avoid short form
Clear chat after each question
thumbs up or down on response
why introduce DVS ?
reduce branch referrals, out of town cx, avoid fraud
Customer Scenario: A customer realizes they failed their DVS authentication because they used an expired driver's license or passport. The customer asks if they can try DVS again using a valid form of identification. Is this allowed?
No. Follow your procedure for failed DVS authentication.
What is consult rate ? best practices around consult rate
how often we are conferencing in another dept. - 80% of the time to RO
Review the procedure
Use NacoGPT
Leverage team chat, group chat ( CTRL F )
When will DVS be used ?
when VoicePrint, OTP, Phone Code and KBA have been exhausted
How many hearts do octopuses have ?
3
if half the team's LEI survey mentions on total calls are less than 50%, and there are 16 ppl on the team. 4 team members have lei mentions around 70%. What % of the team do the 4 make up
16 total
half under 50 - 8
4 at 70%
4/16 = 25%
How does it work ?
age of majority , active card , valid ID , mobile device for selfie..
Link sent through auth hub . cx takes pic of ID and selfie and DVS will verify cx
What 5 letter word becomes shorter when you add 2 letter into it
short - er
shorter
When doing a CC preapproval , it doesnt matter whether its through c3 or pega , we still need to complete
Legal Name
Residential Address
Date of Birth
Occupation - Occupation should describe the day to day activity the customer performs to earn an income
Employer Information (required for Loan/Line of Credit and Mutual Funds only)
# is missing , # is needed since Credit card
Legal Name
Residential Address
Personal Telephone Number (required for Credit Cards and Mutual Funds only)
Date of Birth
Occupation - Occupation should describe the day to day activity the customer performs to earn an income
Employer Information (required for Loan/Line of Credit and Mutual Funds only)
Incorrect. The documents do not have to be registered or on file with TD. DVS validates the information behind the scenes