Case Study Basics
What was Jackie Parker's role and significance in the military?
First woman pilot in the F-16 training program in the NY Air National Guard, aiming to break gender barriers in combat roles.
What is the Structural Frame, and how did it impact the 174th Fighter Wing's dynamics?
Focused on roles, rules, and organizational hierarchy; structural confusion and lack of clear accountability were noted issues.
What strategy did our team use at the beginning to establish norms and structure?
Regular check-ins to align goals, assign roles, and set expectations for communication.
What was the most important takeaway for team leadership from this experience?
The value of balancing task focus with team well-being.
Why was Jackie Parker’s relationship with Colonel Rose controversial within the 174th Fighter Wing?
Alleged favoritism and rumors about their friendship caused friction within the unit.
How did the Human Resources Frame apply to Jackie Parker's integration into the unit?
Highlighted the challenges of inclusion, team bonding, and the unit's failure to address her need for acceptance and support.
How did our team resolve conflicts effectively this semester?
Open communication and focusing on shared goals helped address disagreements constructively.
What is one recommendation for handling team diversity effectively in the future?
Foster inclusivity through active listening and equitable workload distribution.
What was the outcome of the Hobbs report on the 174th Fighter Wing?
It found discrimination and harassment against Parker, recommending cultural and disciplinary changes.
What is the Political Frame, and how was it evident in Parker’s experience?
Power dynamics and alliances influenced decisions, such as her assignment and the handling of rumors and discipline.
In what ways did our team apply the four frames to improve collaboration?
Structural - clear roles; Human Resources - support and inclusion; Political - aligning interests; Symbolic - building a shared vision.
How can we prevent misunderstandings like those seen in Jackie Parker's case in professional settings?
Establish clear expectations, transparent communication, and regular team check-ins.
Name one recommendation given to improve gender integration in the 174th Fighter Wing.
Open discussion about Parker's behavior, training prioritization, and sensitivity training for unit members.
How did the Symbolic Frame contribute to the conflict in the 174th Fighter Wing?
Traditions like the “Boys from Syracuse” culture clashed with gender integration, creating resistance to change.
What specific action helped our team become high-performing?
Consistent feedback loops and adapting to individual strengths for better task execution.
What advice would you give based on our team experience for future group projects?
Build trust early, stay adaptable, and focus on shared outcomes rather than individual differences.