NOTIFICATION
EMS
PDA
INVESTMENTS
LIABILITIES
100

We must wait  to have Date of Death to have an estate file created 

No, an estate file can be created without Date of Death 

100

What is after the Define Successor or Beneficiary for Registered Accounts page in the estate interview?

View Transaction History Page

100

Sole PDA what what type of restrain message is added once we are notified of passing 

Deceased  - message 51

100

Joint IA two people with right of surviroshop we must have payout completed 

incorrect, options are we can do a payout or a Ownership change

100

RBC will issue draft for funeral expenses despite having a balance on a RCL? 

No, RBC debt must be addressed before any funds are provided for estate expenses 

200

Only an executor can advise RBC if passing 

Incorrect, we will take notification from any source

200

Client passes intestate what is the Role of the informal executor in contacts tab 

Other 

200

How long with Payee Verification message 21 stay on for on joint PDAs

40 business Days

200

What type of GIC if closed prior to maturity will only pay principal 

RBC MarketSmart GIC

200

As an executor (outside Quebec) you are personally liable for the debt of  the estate 

No, as executor your due diligence is to use all funds of the estate to pay off or down the debt 

300

Items required when booking initial estate  appointment 

POD, WILL, probate if obtained already, ID 

300

Waiver of probate flag must be on the estate file  any time a DOT 586 or ICN is completed 

Correct 

300

Credits Processed During Year of Death are acceptable 

No, only during month of passing 

300

TFSA with 5 beneficiaries holdings are in mutual funds we can provide executor with option to switch holdings to lower risk  

No, switching to lower risk is option for registered plans without beneficiaries or sole IAs

300

Points can be redeemed on a joint Visa card by having the executor sign our LOD

no, ECE will redeem points on only sole Visa cards

400

Notifier is also joint holder of a PDA, can they obtain an account balance of  the PDA at time of notification

Yes, we can ID the caller as a joint holder and proceed to answer questions only on the account they are join on 

400

What are 4 EMS Flags we can have 

all 9 are 

Foreign Estate 

Private Banking

Escalated

Aboriginal Affairs

Royal Trust  

Dispute 

PG 

Minor 

Waiver of Probate 

400

Estate PDA can be opened at executors request whenever they have an estate cheque to cash

no, probate or equivalent must be provided or in the process of being applied for 

400

RIF successor named, successor has now subsequently passed plan holder what is the settlement advice?

Name change on LOD signed by successor's executor and then paid out to their estate by a DOT 

400

What is the temporary about we can provide on a RCL or RCLHLP and for what duration if conditions are met?

$20,000 for 60 days