eCommerce
The customers can receive three of what with every order?
What are Samples
Required in additional case fields on every case
What is Path to Purchase
Burning, Redness, Peeling, Itchiness...
What is a Health Related Issue
Olives, Sugar Cane and Soy
What is the Source of Squalane
What we can offer the customer to make up for any inconvenience.
What is a Promo Code
Our dollar amount threshold for refunding/replacing orders on our own.
What is $100
Where we can ask for help/will receive support while in production.
What is Slack
Where we would escalate sensitive corporate issues or threats against the company or employee.
What is Management Escalations
Every product is free of this.
What are Parabens
Delivering a caring response to someone else’s distress and expressing your understanding to their emotions about a situation.
What is an empathy statement?
The item sent to a customer to return an item for a quality issue.
What is an enclosure
Our Order Management System.
What is ICA (I Commerce Agent)
3 years if unopened and stored in a dry, room temperature place, avoiding exposure to light, during which they will retain their integrity and perform as expected. Once opened it may vary depending on the product.
What is Shelf Life
The product that includes flower petals that were once hand inserted in the early 1960s.
What is Calendula Herbal-Extract Alcohol-Free Toner
The types of communication with our customers
What are emails, chats and phone calls?
Free with every order $50 or more
What is shipping
The checkmark in which escalates our case properly.
What is Assign using active assignment rule
Escalation queue for Suspected Fraud
What is the Escalated Skin Luxe queue
The main ingredients in Creme De Corp products
What is Cocoa & Shea Butters
Our Brand opening.
Thank you for calling Kiehl's Since 1851
The Inventory where we would find the processes for all eCommerce order issues.
eCommerce Guidelines Knowledge Inventory
The only place we can see the full promo code the customer used on their order.
What is Demandware > Orders
The statement we use for email opt ins.
Would you be interested in sharing your email to sign up for marketing news with special offers and events? You can unsubscribe at any time.
The product that must be mixed before use.
Fast Release Wrinkle-Reducing 0.3% Retinol Night Serum
What could be done after the customer shares information about their skin type/skin concerns?
What is Product Recommendation