Who are the 4 team members of the Customer Service eCommerce Team?
Nazneen Begum
Frank Defranco
Peter Hendrix
Jessica Eovion
100
Do you need to use a digital certificate or a username & password to log into our website?
Username & Password
100
Can I see my rates when I make my booking?
Yes. It is mandatory to enter a service contract number while making the booking. The rates will show in the price overview screen prior to submitting the booking.
100
Are any customers submitting shipping instructions on my.maerskline.com?
Yes! 65% of our customer's are already submitting SI's online.
100
True or False: You download invoice copies from the website.
TRUE: You can do that in the MyFinance section. (You can download multiple invoices at one time as well.)
200
Who are the booking experts on the Customer Service eCommerce Team?
Nazneen Begum
Peter Hendrix
Frank DeFranco
200
Where can a customer locate country specific shipping requirements?
The World FactBook
200
Is there a booking template available?
No. But you can duplicate an existing booking
200
How much is the fee that will be assessed to customers who submit their shipping instructions manually?
$50.00
200
What is the quickest way for a customer to submit their invoice dispute?
Enter it directly in MyFinance.
This will get the dispute directly to the dispute team and start the dispute process quicker.
300
Who is the MyFinance expert on the Customer Service eCommerce Team?
Jessica Eovino
300
Is there 24 hour assistance for our website?
Yes - Live Help. Just click on the "Live Help" option on the website.
300
Can I book an alternate routing?
No. However, this functionality is coming with instant booking.
300
What date does the surcharge for manual shipping instructions go into effect?
July 1, 2016
300
True or False: You can partially pay an invoice in MyFinance.
FALSE! We only take full payments in MyFinance. Whatever the balance shows is what can be paid.
400
Can a user have access to more than one SCV code on our website?
YES!!! The user can have access to as many SCV codes (local and foreign) as they would like.
400
Will the customer get a rated booking confirmation?
No. There are no rates on the booking confirmation.
400
True or False: Can the customer submit amendments to their SI online?
True
400
What are the 2 ePayment options available to our customers in MyFinance?
Credit Card Payment and Direct Debit Payment (that's what we used to call "ePayment)
500
Who should you contact when a customer states that they want to start to use the website and need assistance?