Programs
What Program offers 38 courses to complete?
What is Management 360?
What is the first program vertical listed on our website?
What is Marketing?
When starting an IMPACT call, what statement do you make to the prospective student. What is it called?
What is the meet step?
Sales departments typically have a process. What is the main process EC's must follow?
What is IMPACT?
What is the most commonly used refund policy for eCornell?
What is 30 days?
What On-Campus Program that runs once per year and is part of Dyson?
What is the Food Executive Program?
What is the longest program vertical listed on our website?
What is Business and Finance?
During IMPACT, what type of questions should we ask?
What is Open Ended?
Students often are ready to purchase, once we have identified a student is qualified, what should you do?
What is Ask for the Sale?
When organizing your day, what item is scheduled for you, by the student?
What is a calendly?
What Program name is listed as MSLS
What is the Masters of Science in Legal Studies?
What Program Vertical Types does eCornell offer?
What is online, on-campus and hybrid online and on campus?
What is the Definition of I, in IMPACT
What is Investigate?
How do you solidify a students program choice after you complete the Probe steps?
If you are unsure of next steps to escalate an issue, who is your first contact?
What is my team lead?
How many certificate programs does eCornell offer in Wines?
What is 8 certificates?
What Vertical is named with this acronym. E . S . G
What is Environmental, Social, Governance.
What is the definition of C, in IMPACT?
What is Convince?
Once a student completes a program, what's a great way to enroll them again?
What is an upsell?
Student complaints happen. If you get an angry student on the phone, what should you first do?
What is show empathy and listen?
Cornell partnered with NYS on a custom program. What was it called?
What is the Citizens Public Health Leader Training Program?
What vertical houses a program that offers 38 courses?
What is R - Recap?
What option is available for you to offer when a student budget doesn't quite fit a program?
What is a discount?
If you need to call out sick or have an emergency, what steps should you take?
What is contact my team lead and/or manager/director immediately.