General Pest
These are the steps included in our General Pest plan.
The CCC Core Values.
Friendliness
Responsibility
Empathy
Expertise
This status will prompt you to receive incoming calls.
What is being on queue?
This should be done at the beginning of the call.
What is introduction of yourself & Ecoshield?
When the customer calls in from the number on file and states their name.
What is account verification?
Our product is a derivative of this flower.
What is a Chrysanthemum?
This is EcoShield's vision.
What is to create the happiest family on earth?
This is the max time a customer can be on hold without the agent checking in with them.
What is 2 minutes?
This should be done before placing a customer on hold.
What is asking permission to place the customer on hold?
This is where you can review the customers upcoming service.
What is Appointments?
These services are available to customers after they have had 2 billable services.
What are free touch up/follow up services?
This is EcoShield's purpose.
What is to spread happiness?
This is the time reserved between calls to complete actions promised in your last call.
What is ACW or After Call Work?
This is the department we transfer cancelation requests of General Pest or Mosquito Service to.
What is Solutions?
This is how we communicate to Local Office when after hours or if they do not answer.
What is a "task"?
This makes our product safe when used correctly.
What is eco-friendly?
These are the founders of EcoShield.
Who are Doug Cardon & Greg Nygren?
This feature pauses the audio & video recording of the call to protect private information.
What is "secure pause"?
Another word to build connection and show a customer you understand their feelings.
What is empathy?
This flag is added to a customers account when they request to speak to a manager and are not receptive to your attempts of de-escalation.
What is CCC Leadership Call?
This insect is protected federally, and we cannot service it at any branch.
What are honeybees?
This should be your goal for every call.
What is to have customers hang up happier than when they called in?
This is when you introduce an additional caller to the original caller.
What is a warm transfer?
When a customer is being crass, how many times do you ask them to stop before hanging up?
What is 2 warnings?
This is where you increase the duration of a customer's service.
What is Subscription > Recurring Services > Duration?