ECR Coach Fun Facts
Which Coach was adopted.
Jessica Slygh
True or False: You can be “Future Ready” without changing your current role
True — Future Ready focuses on growth, skills, and mindset, not just role changes.
Who was top 10 in a regional Tetris competition as a kid?
Jessica Burst
After you make your initial outreach attempt to the client, on or about what day should you call the client to follow up and set expectations?
Day 10
If a discrimination complaint is received via survey, how should we provide resolution?
Written response
This person likes to bowl in their spare time.
Alex Brinker
What is the total number of years ECR Leaders (TLs & Amanda) have worked in ECR.
35 Years
Who won first place in a 5k mud run?
Brittany Horner
After using CoPilot to draft a written response or resolution, what is the first thing you should do with the CoPilot reply?
Proofread
The client's concerned about a Levy placed on their checking account and is threatening legal action. What reason category should be used?
Operations > Garnishments and Offsets
This person LOVES shoes and at one point had 200 pairs!
Meagan Keefe
Who are the 3 case manager with the most tenure at KeyBank?
Vincenza Houck (28 years)
Jennie Piatek (21 years)
Cheryl Reeves (18 years)
The first time this person ate shrimp, they didn't know they weren't supposed to eat the tail.
Deanna Chaffee
What resources should be utilized before sending a case to QC?
QC Checklist, Reason Category definitions, Procedures
When using the letter template, when is it appropriate to leave the "As a result of these findings," paragraph intro?
When the bulleted section above details a timeline of our findings
This person's favorite dessert is warm chocolate chip cookies.
Murphy O'Lay
What is the minimum percentage of cases need to be closed within SLA every month?
80%
This individual has swallowed 7 coins in their life.
Chris Ovak
What screen in Hogan can you find if and what account number that is linked for ODP?
DDMU 61
What was the most recent change to the Compliance Escalation Criteria?
Allegations of Debanking
This person speaks Scottish Gaelic and a little German
Lesli Roberts
With regard to daily cadence, how should your caseload be managed?
Approved Cases > Accountability Tracking > Needs Info Cases > Pending Referral Cases> New Cases
Work your dashboard dials left to right.
This individual has successfully completed 3 hot wing challenges
Colin Coughlin
How do you view purged account information in Hogan?
Search by client's SSN - this will populate purged accounts
The client complained that their payment was made on time, but it was not applied to their account correctly. We confirmed the payment was inadvertently lost. What is the correct reason category?
Payment Error/Delay