Leadership Fun Facts
This leader attending school for engineering.
Who is Jenn Cheasty
Non‑regulatory ECR cases should be closed within this SLA threshold.
What is 30 business days?
December 2025 closed volume recorded this number of ECR cases.
What is 535?
This Social Style prefers logic, details, and structured thinking, and often says “I think…” when speaking.
What is Analytical?
This Case Result would be selected if a Reg CC hold was removed per the availability date stated on the hold notice
What is Closed w/ Explanation
The total number of house pets owned by the leadership team (TLs & Amanda).
What is 14.
Name one case section in Quest that must be reviewed to determine if a complaint is high‑risk
What is Client Concern Synopsis, Saved Research, Saved Call Summaries, Client Interactions, Attachments or Resolution?
December marked this consecutive month in which ECR closed more cases than were opened.
What is the 18th consecutive month?
This style is both more than 2.5 assertive and less than 2.5 responsive, reacting quickly to “here & now” input.
What is Driver?
The reason category used for a reasonable cause (Reg CC) hold.
What is Pledges/Holds/Restrictions/Blocked Funds?
This leader danced semi-professional for 8 years and minored in dance in college.
Who is Olivia Geier?
This case type should never have an NCL/NCE sent to the client.
What is Discrimination?
What is 2024 (7,624)?
This pair of traits defines the two core axes of the Social Styles framework measured in participants’ pre‑work results.
What are Assertiveness and Responsiveness?
This Reason Subcategory should never be selected by a Case Manager under any circumstance.
What is UDAAP?
This leader used to grow passion fruit in her back yard.
Who is Meredith Schlosser
Name the top 3 secondary reason category for all ECR complaints in 2025.
What is Discrimination Allegations, Request not Fulfilled / Completed Incorrectly and Pledges / Holds / Restrictions / Blocked Funds?
Name three operational enhancements contributing to ECR's Success in 2025.
What is Tableau dashboards, the Vue/Sapience productivity view, direct dial & voicemail, refreshed client centric letter templates, speaking points, or ECR Resource SharePoint.?
This style is known for being people‑oriented, relationship‑focused, and highly responsive.
What is Amiable?
This reason category is used when a client cannot use their debit card due to a potentially fraudulent transaction.
What is Credit/Debit Card Block?
Karaoke is this leader's guilty pleasure.
Who is Amanda Petrak?
UDAAP is paired with this regulation to evaluate account disclosure complaints.
What is Regulation DD?
The percentage decrease in overall ECR Volume in 2025
This style is described as lively, enthusiastic, and spontaneous.
What is Expressive?
The LOB you should engage when a client alleges redlining.
What is CRA?