On the Phones!
What we call leads that come from our Rental Division
What are Daily Rental Leads or "DR Leads"?
What is Confirm Today's Appointments?
What each letter in the acronym "ACE" stands for
What is Accelerated Customer Experience?
An Advanced Driver Assistance System that uses cameras to monitor lane markings and automatically steers the vehicle back into its lane if it begins to drift
What is Lane Assist?
Where NC was born
What is Zimbabwe?
One of our online constituents: an "expert" on all cars
What is CarGurus?
The 2nd "section" of our workflow - between noon and 2pmish
What is the Afternoon Reach?
Where we go to enter our updated mileage, Licensing fee and KY Taxes
What is Modify Lending Details?
Vehicles that have been on the lot for an extended period of time - may be worth 5 $jbucks
What are Agers?
What is Lebanon, KY?
I heard what you said, here's my answer - then, here's my question...
What are the "3 A's"?
A guide on how to organize your day/calls - read it from left to right, top to bottom - like a Snake!
What is the Sales Funnel?
The document dictating that the customer does not move or get a new job within 30 days of the purchase - when financing
What is the Conditional Delivery Document? [DOUBLE JEOPARDY]
The 4 main models of the Subaru make
What are Crosstrek, Forester, Outback, and Ascent?
The last Rental Branch Deonte managed
What is Winchester Rd. or 5821?
Small confirmations from the customer throughout the call - hopefully leading to the biggest confirmation: an appointment
What are micro-commitments?
The first step under "Evening Wrap-up"
What is "Call all Active Customers"
The step we take before "Sign & Drive"
What is Contract Preparation?
A brand known for its "Quattro" all-wheel-drive system
What is Audi?
The time zone of Aaron's birthplace
What is Pacific Time or PST?
Each word in the acronym D.R.I.V.E
The 2nd bullet point under "Backup Plan Escalation"
What is If CXMs are unavailable, notify your ACSM?
The 2 most common states - as it pertains to the address of our lenders
What are OH and CA?
Nicknamed "America's Best Warranty" [just the Powertrain part - NEED MAKE, YEARS & MILEAGE]
What is Hyundai’s 10-year/100,000-mile powertrain warranty
The name of Marcus' High School
What is Lawrence Academy? [DOUBLE JEOPARDY]