Customer Service
This is referred to as the "Golden Rule"
What is "Do Unto Others as you would have them do unto you"
Which Managed Care insurance is the MOST Restrictive and typically costs the LEAST
What is HMO?
This type of Order allows the patient to automatically be scheduled for Additional Views or an Ultrasound if necessary and needs to be done within 90 days from the prior imaging
This study is used to diagnose Asthma
What is Methacholine Challenge/Bronchial Provocation
Name the process that is used to input pt insurance info when RTE is down
What is Override Query
The type of listening that will be useful as a Scheduler; its defined as: "to hear something with thoughtful cosideration"
What is Active Listening
The insurance type where private health insurance companies can provide Medicare Benefits
What is Medicare Advantage
What is Tomosynthesis
The Fax Number for ECS Radiology if a patient or Provider needs to fax a Rx
What is 215-481-3305
What is the desired Response when verifying an insurance using RTE
What is Eligible
What is Service Recovery?
Jefferson process in response to a service failure; turning a dissatisfied customer to a state of satisfaction.
This is what happens when information submitted on an insurance claim is not accurate, and payment is refused
What is Denial
This study is an Ultrasound of the Heart
What is Echocardiogram
For male patients which breast imaging study can not be performed due to insurance
What is Screening Mammogram
THis is the Section on the insurance response where Capitation can be found
What is Not Specified
In healthcare this is defined as "the ability of the provider to consistently meet and manage patient expectations"
The responsible party for the patient's bill; usually the patient unless they are under age 18 or an incapacitated adult
What is Guarantor
The full name of the abbreviated study "EEG"
Electroencephalogram
The Radiology Module or Department that uses Radioactive Tracers in order to perform the Studies
Nuclear Medicine
This is what the Lightning Bolt means when verifying an insurance.
What is RTE Enabled payor
This can help build relationship, develop resourceful children, ensure understanding and resolve conflicts
What is Listening
This is the Red white and Blue Card that is given to those that are retired, on disability or have ESRD
What is Medicare Card
For this study patients are advised not to wear metal from neck to knees and not take any calcium supplements the day of the test
What is Dexa Scan
This study performs 3D imaging of the body part being scanned
What is Cat Scan
The full name of RTE
What is Real Time Eligibility