Mailing/Relationship Groups
What would the branch need to do if a client wants to have their account documents for a specific account mailed separately?
What is the Branch would need to place it in its own mailing group?
Investors can choose to receive their statements via what two methods?
What is Mail or E-delivery?
What are the main 3 things we use Broadridge for?
What is to see if statements have been mailed, the address the statement was mailed to, and the number of pages in the mailing?
What is a Knowledge Article that will be a resource to go over information on Statements | Interested Party?
What is KA5251?
When looking at Statement Cutoff Calendar what do the Blue, Light Gray, Dark Gray, Yellow colors mean in the Color Key?
What is Blue is the Statement Cut-off Date, Light Gray is Online Availability of Statement / E-Delivery Notifications Sent, Dark Gray means the Statement Mailing is Complete, and Yellow means the Statements will be delivered by Mail.
A Relationship Group may consist of "who" and there may or may not be accounts in the Relationship Group
Who are Prospects and/or Clients (People or Entities)?
True or False? Statements can be altered or regenerated per client request.
What is False?
What two categories will you run reports under to ensure you are researching thoroughly?
What are "Edward Jones & Co., L.P" and "Edward Jones MPF"?
What is the maximum number of interested parties an account can have?
What is 7?
In what two ways can a Branch obtain Historical Statements, specifically from March 1991-February 1999 and for prior to March 1991?
VCST,account # and the US Statement Copy Form Message (WEB589468)
When a consent for a mailing group is documented in the system how is the client notified?
What is through an updated "Your Relationship and Mailing Group(s) section on their statement, or they will receive a letter?
True or False? The full account number is required to be included on the statement?
What is True?
When looking at the Statement Inquiry Results, there are 3 fields: "D", "B", "C". What field do we look at to see the client information?
What is Field "D"?
What is a WEB ID you can provide a Branch as a resource who may have questions on Electronic Client Reporting?
What is WEB153655
**Note: Branches can use the forms message on WEB589312 if a client wants to start or stop providing account activity and positions electronically to an outside company.**
What are the 3 options for the Mailing Frequency?
What is Standard (default), Monthly, and Quarterly?
What is the maximum number of accounts allowed per envelope?
What is 150?
The default name on the statement pulls directly from where?
Where is the Account Registration from the GA Screen OR the Client Details and Client Information? (WEB040908) **Note** This can be overridden by the mailing name on the primary account in the envelope.
When the document pulls up, you will see "EDJ Letter", "EDJ Statement", "EDJ Check". Which one do we click on?
What is "EDJ Statement"?
What is the ECR Report Tool used for? And what is the email address ECR-Support@edwardjones.com used for?
What is to see if a clients account number is listed with a specific firm AND what is this email is for outside firms to use and emails from branch teams cannot be received?
What are some of the options that can be changed under the Statement Options?
There are a few name at least 3
What is Frequency, List of debt products, Line Graph/Value Summary, Beneficiaries, Performance/Cost Basis, Cost Basis detail, Rate of Return, Activity Order, Income Summary, Maturity Schedule, Summary of Assets, Estimated Interested Dividends, Asset Details?
The Branch is required to obtain "what" from all members to share personal and financial information?
What is verbal consent?
What kind of information will the client see on their statement?
What is snapshot of account activity, allows them to detect any errors, misconduct, overcharging, or unauthorized trades?
When searching an account, you will want to ensure there is no "what" before or after the account number?
What is a space?
How is ECR different than Interested Party Statements?
What is ECR is a daily transmission to an outside company containing a list and quantity of securities held and activity on that day. An Interested Party Statements are duplicate paper statements mailed?
This link in Salesforce Desktop provides Statements on or before January 2005 for purged accounts
What is Archived Account Statements?