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Policies
Products
"I Should Know"
EDDIE/JDE
ICA
100
$7.00
What is the fee for returning items to the DC?
100
Once these products are purchased, part of the profit made goes to donations.
What are ED bracelets?
100
This is Ellen's middle name.
What is Lee?
100
This is the funtion F5
What is Manifest/Tracking?
100
Where you go to track an order once order # is provided by customer.
What is WISMO?
200
Deducted from credit once the item is returned.
What is the shipping label fee?
200
These are the leading products in which are made of 100% Pima Cotton and Japanses Ribbon.
What are ED Animal Tees?
200
This is where the DC is located.
What is Memphis, TN?
200
This is a reference to navigation, also used in the movie "The Wizard of Oz"
What is the "Yellow Brick Road"?
200
The last step that you have to complete once you have ended the call with the customer.
What is disposition?
300
A stylish way to dress up any causual look, these are the very hand detailed pieces with a premium silk lining in the inside.
What are ED Marino Tailored Jackets?
300
This is the birth year of Ellen.
What is 1958?
300
This function by number, refers to the payment screen.
What is 13?
300
This is the first selection in the radio buttons.
What is "Place Order"?
400
A service we do not offer. Instead the customer would have to send the item/s back and order new or different ones.
What are exchanges?
400
These are hand embroidered with a 1200 Thread count.
What are Joy/Love/Kindness Tees?
400
This is the function that shows more info on items while in the order.
What is F4?
400
If you enter a customer's name to search for them or their order, you also have to enter this.
What is Zip/Postal Code?
500
If an order is on hold for more than 5 days.
What is Cancelled order?
500
This is what we tell the customer when they ask where the product was made or where the materials are from.
What is Imported?
500
This is the date June 16, 2015.
What is the Ellen launch date?
500
You use this number on any line to get back out to enviroments.
What is 30.
500
This is entered and routed to the correct department if the customer calls and you see that there is a hold on the order.
What is "Work Flow"?