GHW Abbreviations & Symbols
This symbol may look like two little quotation marks, but at GHW, we use it when labeling wheelchair measurements.
What is the inch symbol (")?
When processing a return at GHW, what must you always remove from the transaction before completing the refund?
The Round Up donation. Always delete the Round Up amount on returns to ensure the refund receipt is accurate.
When you are not wearing GHW-branded gear, what are you required to wear to comply with the GHW dress code?
What is a name tag?
Which GHW team member is famous for saying, “So you're saying there's a chance?”
Jenn
Statlock
Drink holder for walker wrong placement
The abbreviation DME stands for?
Durable Medical Equiptment
When creating a customer account at GHW, what must be included in the phone number 100% of the time?
Dashes (-) between the numbers.
According to GHW policy, what type of pay is required to cover unscheduled absences?
What is PTO? (Paid time off)
"Which GHW team member is known for always saying, “¡Qué bueno!”?
Melanie
CPAP Nasal Cushion
Open - and should not be in bin - trashed
When identifying CPAP cushions, GHW uses this three-letter abbreviation to indicate a standard model of cushions?
What is STD?
Before using the “MISC” option when ringing up a customer at GHW, what steps should you take first?
Try scanning, then type in the product name before you use 'Misc.'
According to GHW's Attendance Policy:
1. How far in advance must employees request time off for a single day versus an entire week?
2. What is the required procedure for submitting a time-off request?
3. If an employee fails to request time off within the required timeframe, what becomes the responsibility of that employee?
1. 2 weeks (14 days), 2 months (60 days)
2. Send an email to your direct supervisor
3. They are responsible for finding their own coverage.
Complete this famous Frankie saying
"You are________?
Wheelchair 1
Price Is with feet - this has no feet should be $65
Oxy abbreviation stands for ____ when using a oxy heated hose.
What is Oxygenation/oxygen? (The process of getting oxygen to the body)
When completing the end-of-day closing email at GHW, what information needs to be documented to ensure the till, deposits, checks, and Pay It Forward funds are accurately accounted for?
The closing email must include:
Till Status: State whether the till balanced or was over/under, including the amount of any discrepancy.
Deposits: Account for all deposits, including checks.
Pay It Forward: Document the Pay It Forward amount.
Show Your Math: Include a clear breakdown of the calculations to verify that all funds are accounted for.
Award 125 points for each of the four required components, totaling 500 points.
According to GHW safety standards, what is the minimum required width of each aisle in the store to ensure safe and accessible passage for customers using wheelchairs and walkers?
4 FT - (4 equal squares)
Which GHW team member is known for always addressing people politely as “Ma’am” and “Sir”?
Annette
Wheelchair 2
Uncleaned - Dirty
The abbreviation CPAP stand for?
Continuous Positive Airway Pressure
When documenting notes for items sold at GHW, where should the notes be entered to ensure proper receipt accuracy & Receipt notes go where?
Notes must be entered with the item of purchase in the Notes section, receipt notes on the checkout screen not attached to any item.
Name 5 tasks a new employee should be able to complete independently within their first 60 days.
Any five of the following:
Process a sales transaction
Accurately open and close the store
Inventory products
Properly assess equipment (check for needed repairs)
Greet customers with an offer of assistance
Accurately place items on hold
Placing customers on the waitlist
Accurately add customers to pickup and delivery schedule
Ask for round-ups
Process returns for store credit
Use Pay it Forward
Accurate tag placement
Properly clean equipment/donations
Award 100 points for each correct task, up to 500 points.
Which GHW team member is known for responding with a heartfelt “Awww!” whenever someone says something sweet or endearing?
Robbie
Lightspeed
was not reviewed before adding as new product- naming convention is wrong and price is incorrect should be $10.00