Salesforce
This lives in Salesforce and houses all views for an enrollment rep, including new leads, draftboard, L2C last 30 days, dials/talk time, and much more.
ER Dashboard
A response back from a student via text (Mogli) counts as contact. True or false?
True
Those who use Calendly tend to have a higher response rate as well as contact rate with their students. True or false?
True
Name one benefit at Cengage you love.
The list is endless!
Avocados are a vegetable, not a fruit. True or false?
False. Avocados are a fruit. They're technically considered a single-seeded berry, believe it or not!
This is the goal for L2C Last 30 Days.
70%
Name one general expectation when it comes to maintaining your leads.
1. Keep detailed notes
2. Timestamp accuracy
3. Log All Communications (including mass emails - this counts toward rules of engagement)!
Calendly is used to schedule important meetings with manager and internal employees. True or false?
False
What does "ERG" stand for at Cengage?
Employee Resource Group
Check them out here: https://cengageo365.sharepoint.com/sites/InclusionandDiversity/SitePages/Employee-Resource-Groups-(ERGs).aspx
A "kindle" is a group of what animals?
Kittens
This is the goal for L2E Last 30 days.
6%
For uncontacted leads, what is the timeframe on last activity to determine if you or the current owner keeps the lead?
Last activity should be within 7 days
Within 7 days: transfer back to current owner
Over 7 days: work the lead, update status, request lead switch (and document properly)
You can include your direct link to Calendly in emails and texts for students to schedule appointments. True or false?
True!
You can start your own ERG that doesn't currently exist by reviewing the "Charter Template" on Cengage Group Sharepoint. True or false?
True, you will then set up an initial discussion with Jenn Dougherty.
What is the capital of the US state of Pennsylvania?
Harrisburg
This is the goal for C2E Last 30 Days.
9%
What is one way you can avoid creating a duplicate in Salesforce?
Check SF for existing lead record using the name, email, or phone number before creating a new lead
Calendly offers the option to send what type of reminder(s) to students?
You can send a text reminder 24 hours prior to the appointment they have scheduled, as well as send a thank you email 2 hours after the meeting ends.
You can sign up for a 401(K) savings plan with Cengage Group. Cengage contributes $1 for every $1 you contribute, up to 4% of your pay. True or false?
True!
What Italian dish's name translates to literally "cooking pot"?
Lasagna...yum
Our team had 1,050 minutes of talk time last week. True or false?
False - we had 5,465 minutes - the equivalent of 90 HOURS! That breaks down to 7 hours per rep.
For contacted leads, the last activity by the lead owner must be within what timeframe to determine ownership?
30 days
Within 30 days, keep the lead with the current owner.
Over 30 days, update status, document, request the lead switch.
You don't have the ability to block off times on your Calendly for when you are unavailable, so you have to let students know in advance. True or false?
False! You can block off any times you want.
Name one pillar of the Cengage "Total Rewards" framework.
Any of these responses are accurate:
1. Compensation
2. Benefits
3. Talent Recognition*
4. Professional Development
5. Work/Life Integration
What was the name of Tom Hanks' character in the movie "Cast Away"?