Awareness
Stop, Look, Listen
What technique helps us gain awareness?
Fun, Learning, Competition, Recognition
What does FLCR stand for?
we set employees up for success by doing this
What is establishing accounatbility?
we claim to know its importance
What are TAP sheets?
People, Results, Product
What are the 3 things do we evaluate when running F8?
determine where an employee is at during the sale using reverse golden questions
What is the first step of Basic Q&A?
Consistently poor results and unfinished projects are the result of this
What is failing to establishing accountability?
Create an Awareness of current results with personal & store stats
What is the stats page/report?
A guide for identifying opportunity
What are the 5 MAP questions?
What the 5 steps of Lead by Example?
set realistic goals, set clear expectations, follow up with pos and opps
How do we establish accountability?
Recognize performance, Communicate company focuses & Goals, Set employees up for the day, and have fun!
What is the Daily Update Board (DUB)?
my team is working through the 7 steps, suggestive selling, going for no
What should I be hearing on my sales floor?
Provide insight and suggestions to build the sale; remember to include your employee in the conversation - you do not take over the sale
What is Jumping-in
What did we say we were going to do, what were the results ,what are we going to do moving forward
What are the 3 questions of accountability?
Allows us to plan any projects and/or goals for the day
What is the Manager's Action Plan (MAP)?