Financial Call Prep
What tool is essential for reviewing hours and identifying discrepancies during financial calls?
Payroll review reports or PPD tracker
What department should take shared responsibility for improving census?
All team members, not just the admissions director
What service was discussed to improve the resident experience and stay competitive?
Fine dining and catered services
Which software tool is used to analyze hospital referral trends?
Trella
What potential new core value was discussed for the company?
Resilience
Why is it important to explain training hours during financial calls?
To show the impact on financials and demonstrate understanding of the numbers
What is one creative way to leverage team members for census improvements?
Thinking out-of-the-box and involving various departments
ow does transforming the dining program affect census?
It improves resident satisfaction and attracts more residents
Why are conversations with hospitals critical in market needs analysis?
They provide insights into referral volumes and potential specialties
How did Dovie define resilience in the context of the company?
Overcoming challenges to achieve better results
What strategy helps anticipate questions during financial calls?
Preparing data and showing awareness of issues with plans for improvement
How did Dovie suggest the team approach census challenges?
Through teamwork, collaboration, and shared responsibility
What approach did Ryan use to successfully transform the dining program?
An all-hands-on-deck approach involving teamwork and creativity
What ground-level professionals provide valuable insights into market needs?
Case managers and social workers
What example showcased resilience among team members?
Continuous improvement efforts despite immediate challenges
What did Dovie emphasize as a "moral victory" even if results aren’t immediate?
Showing ongoing efforts and continuous monitoring
What was the primary reason for higher dietary hours before Christmas?
Training two new hires for the busy holiday season
Why is individualized care important for residents with dementia?
It improves their quality of life and enhances the facility’s reputation
How should data from Trella be combined for effective market analysis?
With ground-level insights from referral sources
Why is resilience important in the healthcare industry?
It helps navigate complex challenges and maintain high-quality care
How can training hours in dietary and housekeeping affect the overall budget?
They can increase costs temporarily, but are necessary for onboarding new staff.
What is a key factor in achieving census goals while balancing staffing?
Leveraging team strengths and maintaining operational efficiency
What is a planned step to differentiate facilities from competitors?
Offering unique services like catered dining and strategic programming for memory care
What region was discussed as needing a potential market needs analysis for specialties?
Rapids region
What impact does resilience have on company culture and outcomes?
It fosters a positive work environment and drives success