EDGE Detective
A facilitator reviews the learning objectives and explains why learners will need the skill on the job.
What is Convey Objectives?
You need to understand the overall course flow, required activities, and daily schedule.
What is the Learning Plan?
A learner asks a question you cannot answer immediately.
What is use the Parking Lot and commit to follow up?
What tool should be used to capture questions requiring follow-up?
What is the Parking Lot?
The facilitator starts class but forgets to review the day’s objectives.
What is a Convey Objectives coaching opportunity?
A facilitator notices learners are overwhelmed and builds in a quick energizer before continuing.
What is Create a Positive Learning Climate?
You need talking points, debrief guidance, activity instructions, and knowledge checks.
What are the Facilitator Notes?
A learner appears confused during a group practice.
What is check for understanding and provide timely support?
What information should be displayed in the classroom whiteboard at the beginning of each training day?
What are the agenda, learning objectives, expectations, and applicable class information?
The facilitator begins the lesson without the required whiteboard agenda displayed.
What is a Prepare for Training Delivery coaching opportunity?
A facilitator uses a poll, breakout room, and mock call practice in the same lesson.
What is Deliver Various Learning Methodologies?
You need the approved agenda template, assessment template, and classroom whiteboards.
What is the Facilitation Toolkit or In-Class Resources?
A learner answers incorrectly during class.
What is provide constructive feedback and coaching?
Learners continue discussing a topic unrelated to class and valuable training time is being lost.
What is use classroom management to professionally redirect the discussion?
The facilitator answers learner questions but never checks whether the rest of the class understands the material.
What is a Facilitate Effective Learning coaching opportunity?
A facilitator provides supportive coaching that helps learners understand not only what was incorrect, but how to improve.
What is Deliver Constructive Feedback?
You want to verify what learners should know by the end of today’s lesson.
What are the learning objectives in the courseware and Learning Plan?
Three learners answer every question while everyone else remains silent.
What is intentionally engage quieter participants using different response options?
During practice, the facilitator is reviewing emails and misses learner questions.
What is a missed opportunity to monitor learners and manage the learning environment?
The facilitator allows one learner to dominate every discussion while other learners remain disengaged.
What is an Encourage Participants and Build Learner Motivation coaching opportunity?
A facilitator actively engages learners, follows facilitator guidance, checks for understanding, and connects content to real-world scenarios.
What is Facilitate Effective Learning?
While preparing for class, you want to review the suggested discussion questions and debrief prompts for an activity. Which resource should you use?
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What are the Facilitator Notes?
A learner challenges your explanation and disagrees publicly.
What is remain professional, acknowledge the concern, and use KB articles to guide the conversation.
A facilitator successfully redirects side conversations, keeps learners engaged, answers questions, and maintains pacing.
What is Manage the Learning Environment?
A facilitator logs in five minutes before class, does not use the whiteboard, skips objectives, misses learner questions, and allows an off-topic discussion to continue. Identify three EDGE competencies that could be coached.
What are Prepare for Training Delivery, Convey Objectives, and Manage the Learning Environment?