3.1
what needs to relate to need to have a family.
love and belonging
what is efficiency?
efficiency is when the information is delivered faster, which speed up guest service experience.
what is empowerment
is the ability for a frontline employee to make a decisions on behalf of the guest
who sing when i see u again
fantasia
what do bunny eats
carrots
these need are essential for life and include things such as food, water, clothing and shelter.
physiological
what is the cost of errow?
organizations strive to offer a perfect guest experience.
name some ex of service recovery models
greet, emphathize, apologized
who sing please dont judge me
christ brown
what do horses eat
carrots
what is esteem
receiving an upgraded experience
what is pre arrival?
is when a guest make reservation plans and decision
service recovery
is the process of correcting errors in a guest experience.
who sing dance for you
beyonce
why do monkeys loves banana
bc they are sweet and is a source of energy for them
what is emotional intelligence
A person’s emotional “quotient” (or score) measures their ability to empathize and control interactions with others to achieve an optimal outcome for the given situation.
what post departure stage?
is when a guest experience cycle is all about relationship management.
external customer
someone who pays for services and is not directly connected to the operation
when was daddy home made
2010
why do pigs love mud
bc rolling around in the mud simply makes pigs feel goo
epathy
is the ability to consider the feelings of othes
what are moment of truth?
occurs several times throughout a customer experience.
internal customer
Any member or group within an organization who relies on assistance from another to fulfill his or her job duties.
when i was your man
bruno mars
why did the chicken cross the street
becauseeeeeeeeeeeeeeeeeee