Script
The first element of call flow.
What is the greeting?
The two types of objections.
What are smoke screen and legitimate?
The dialer we use to call our students.
What is Five9?
Legal statement required on every outbound call.
What is the QA disclosure?
The strategy we use for overcoming objections.
What are value statements?
The aux code we use for taking breaks.
What is unscheduled break?
Information we give to the DOE during transfer.
What are student name and program?
A question answered with yes or no.
What are closed ended questions?
The first step for initiating transfers.
What is conference?
The way you should always finish a rebuttal.
What is assumptive language?
The way to find the correct extension for reentry transfers.
What is type in the campus?