ISSUE #1
When entering a $0 order, tell your customer they will receive this via email.
A confirmation of the reshipment
Liftgate fee
$45
Alternative payment method minimum order threshold
$500
Large order discount requests are possible for orders of this amount or more
$15,000
This is the cutoff time for expedited orders to be processed same day for in stock items
2pm EST
Issue your customer store credit, but be sure to them one of two educational facts (you can give us either one!)
A confirmation email with instructions will be sent
OR
Provide how to apply store credit at checkout
Ground Reroute Fee per package
$9 + applicable tax
We'll refund eligible tax within 30 days of this
submission of a tax form
We're this kind of company, so if you ask for our phone number we'll let you know we like to talk via chat and email first
e-commerce
Why does your shipping cost so darn much?? Shipping costs are dependent upon weight, dimensions, and this
shipping distance
When granting a Keep the Item RA, be sure to educate the customer that we cannot do this
Guarantee future returns will be handled the same way
CC reconsignment fee to a different zip code
$110 per shipment
Name 1 kind of eligible business that can apply for Net 30 without being a Plus or Plat customer
I can't take your order on this call! All orders must be placed through our
Secure online checkout
Call Before Delivery will typically add this to delivery
1 business day
You can explain to your customer that a shipping trace can't be started if they report outside of this
5 business days
Liftgate after an order has shipped
$60 plus applicable tax
Leasing orders must consist of at least 60% this
Equipment items
Special order requests can result in a longer lead time or this
Additional costs
Free shipping on Plus eligible items is available after orders hit this threshold amount
$29
If an order is being held for pick up by FedEx, be sure to tell your customer they need these two things to retrieve their order.
Tracking number and ID
Limited access fee for difficult delivery locations
$28.00
COTC can take this amount of time to show in a customer's account after approval
up to 24 hours
MAP/LMAP coupon codes are only valid for this
The day it was sent
When the liftgate box is this in edit order details in admin, there is a $60 fee to add a liftgate
Red