PaperWork
Customer Service
Group Fitness
Responsibilities
USG Wellness
100

Questionnaire will tell whether it is necessary for member to seek further advice from their doctor before becoming more physically active.

What is the PAR Q+?

100

Thank you for calling the KSU employee fitness center. This is ____________, How can I help you.

How should you answer incoming phone calls?

100

Document that has times and format of  exercise classes offered at EFC.

What is group fitness schedule?

100

Boot computers, clock in, turn on lights, TV's and open sign, check bathrooms, group fitness room and emails.

What are the opening EFC tasks?

100

KSU employees with  USG health care plan either Blue Cross Blue Shield or Kaiser Permanente.

Who is eligible for health and wellbeing credit?

200

Member signs this form which is acknowledgment of and assuming inherent risk of physical activity.

What is waiver of liability?

200

" Welcome to the EFC." 'Good morning" How are you today?

How should you greet members entering EFC?

200

New Class that is inspired by dance rhythms such as merengue, salsa and reggaeton

What is Zumba?

200

Cleaning and picking up all EFC areas, filing member folders, locking cabinets, clocking out and logging off computer.

What are staff closing responsibilities?

200

$100 Well-being credit

What is maximum wellbeing credit for individual?

300

Document that informs members of guidelines and polices

What is Employee Fitness Center Policies?

300

"Have a great day." "How was your workout?. When can we expect to see you next."

What should you say when member leaves the gym?

300

New class that's movements are inspired by ballet.

What is Barre?

300

Document you sign after cleaning mats.

What is the cleaning log?

300

$200 well-being credit

What is maximum amount per family well-being credit?

400

PAR Q for pregnant women.

What is parmed x?

400

"How's your work out going?" " Anything I can help with you today?" "Have you tried our group fitness classes?" Have you earned the well-being credit?"

What are ways to start conversations on floor?

400

This class offers a great cardiovascular work out and appeals to members that do not traditionally come to group fitness.

What is cycle class? (Pedal and pump)

400

224466

What is password to check voice mail?

400

Health Risk Assesment

What is the only one activity that earns $50 for well being credit.

500

Members communicate their interests in classes, training and nutrition counseling by completing this form.

What is help us help you?

500

Being available, attentive, and anticipating member needs and answering questions and addressing concerns, requesting support from co workers managers as needed.

How do you proactively address a member concern?

500

Class offered Friday @ 1230, Melanie teaches.

What is beginner yoga?

500

Should be checked daily to respond to member requests such as  training appointment and membership cancellations.

What is EFC mailbox?

500

30 days of activity tracking either manually or on a device.

How many days of activity tracking are required to earn well being credit?