DRIVE THRU
Gather before order is completed; Place on top of product at order completion
What is NAPKINS AND CONDIMENTS?
Communicated from MIC to determine product "build tos"
What is PAR LEVELS?
Present to guest while ordered/while guest is getting money ready
What is DRINK CUPS?
Should be changed during slow period or when there is 1"-2"
What is ROAST BEEF?
What is LARGE ORDERS/OA/3PD?
Everything the cashier needs should be;
What is WITHIN ARMS REACH?
This should be done prior to every rush period
What is STOCKING ALL PRODUCTS NEEDED FOR PEAK?
Should be done within 3 seconds of a guest entering the lobby
What is GREET THE CUSTOMER?
These should be kept close to the toaster, in order of what is used most frequently
What is BUNS/BREAD?
This is Runner's #1 priority
What is DRIVE THRU?
Four of these should be in use at all times
What is HEADSETS?
Use this method when filling fry cartons
What is ONE SCOOP METHOD?
Do this anytime the order is long or complex
What is REPEAT THE ORDER BACK?
Should be done before dropping bun or getting wrapper ready for RB/BNC
What is TURN ON THE SLICER?
Stays in this area ready to serve guests at all times
What is FRONTLINE/DT?
First trip to the window; Greet, present drink/straw, and total of order. Second trip to the window;
What is; GIVE CHANGE/RECEIPT, FOOD, AND ASK FOR SURVEY?
These are kept on expo and above fry station and should be stocked for every peak period
What are KIDS MEAL BAGS/TOYS?
Five step approach to handling an upset customer
What is B.L.A.S.T.?
Method used to heat multiple portions more efficiently
What is COOKING IN SEPARATE MICROWAVES?
Bags should be pre-fanned and staged _______ ___
What is FOLD UP?
Placed in left coin compartment and sorted at a slower period
What is LOOSE CHANGE?
Do this before filling any fry cartons or making any sandwiches
What is DROPPING PRODUCT IN FRYER?
Never say this when closing out an order
What is WHAT/ANYTHING ELSE?
Backline should be set up to minimize the number of _______ taken to make each sandwich
What is STEPS?
These should go in every OA/3PD order whether requested or not
What is NAPKINS/STRAWS/CONDIMENTS?