Show:
General Principles
Asking Questions
Communication Strategies
Non-Therapeutic
WILD CARD
100
When should medical terminology be used?
Only with colleagues
100
Questions that encourage a longer, detailed answer
Open-Ended Questions
100
Absence of verbal communication 
Silence
100

Using comforting statements that may not be based in reality

False Reassurance 
100
Organization or/and summary of communication. Highlights important
Summarizing
200
The attempt to understand and share feelings of another. 
Empathy
200
Questions that suggest answers the questioner wants to hear
Leading Questions
200
Repeating main thoughts or ideas from speaker's statement 
Restating 
200

Minimizing other's concern or fears

Belittling
200
Wheat setting should constructive communication be given
Private
300
A nurse should be aware of ___ or ____ that may exist about about patient or patient's situation
personal prejudices or misconceptions 
300
Statements that explor the speaker's statements, behavior, and beliefs
Probing Questions 
300

Searching deeper into an idea or perception

Exploring
300

Telling someone what to do


Advising
300
Communication that does not approve of someone’s behavior 
Disapproving
400
These tones are easier to hear and convey confidence
Low pitch tones
400
Questions that summarizes the speaker's words 
Clarifying Questions 
400
Concentrating on a single point or idea in a statement
Focusing
400

Refusing to admit that a problem exists

Denial
400
When should constructive criticism be given? 
Immediately after situation
500
Effective verbal communication requires that the nurse express his/her ideas and viewpoints ___, ___, and ___.
Clearly, concisely, and confidently
500
Questions that only require a simple response and do NOT provide opportunities for discussion 
"Yes" and "No" Questions 
500

Directing person back to a though, action, or feeling. Allows self-recognition and acceptance

Reflecting
500

Demanding proof

Challenging
500

Questions that cast blame or seek to cast blame


Negative or disapproval