Smart Brevity
Smart Brevity encourages you to lead with this to grab attention and set context.
What is the bottom line?
negative impacts of conflicts
What is loss of trust, relationship or resentment?
Loud noises, bad connections, and physical distractions are this type of barrier.
What are environmental barriers?
This shows you are listening and engaged without interrupting.
What is eye contact (or attentive body language)?
This commonly repaired drink category generates YTD $983 in margin per store per week.
What is Brewed Beverage?
This is the recommended maximum number of words for a strong, clear subject line or headline.
What are six words?
Identify 2 positive impacts of conflicts when handled in a healthy way.
What builds trust and strengthens relationships?
Assuming you already know what the other person will say can lead to this barrier.
What is jumping to conclusions?
Leaders confirm understanding by doing this after listening.
What is paraphrasing?
In what year did RaceTrac open its very first store.
What is 1934?
Smart Brevity helps reduce this common workplace issue caused by long, unclear emails and messages. Tactic referred as Mansplaining, over detailed, and long-winded explanations containing precise details.
What is information overload?
These are skills of conflict management
What is mutuel validation, probing, clouding, assertive delay?
Lingo differences and jargon can cause this barrier.
What is language barrier?
Good listeners avoid this common habit while someone else is speaking.
What is planning your response.?
These two store support team members began their careers as image techs.
Who is Joseph and Greg?
Instead of burying key points in paragraphs, Smart Brevity suggests using this formatting style.
What are bullet points?
A skill that is necessary to do prior to approaching conflict management in a healthy manner
What is being aware of your non verbel communications?
What is recognizing your emotions?
What is quickly relieve stress?
When anger or stress interfere with understanding, it's known as this.
What is emotional barrier?
Listening is more than hearing it.
What is understanding?
This is the first-year diesel was added to the RT Fleet.
When is 2008?
This principle of Smart Brevity means cutting unnecessary words while keeping the message clear and impactful.
What is editing for clarity?
In conflict management, this is not the goal, even if you are convinced your perspective is correct.
What is proving that your right?
The lack of this essential feedback mechanism can lead to miscommunication.
What is two-way communication?
The highest level of listening, where you fully focus on the speaker’s words and emotions.
What is empathetic listening?
This number of states carry open/active RaceTrac locations.
What is 11?