Body language
This type of eye contact shows confidence and attention
What is maintaining eye contact?
A calm and respectful tone usually helps prevent this
What is conflict or misunderstanding
Good communicators do this instead of interrupting others
What is active listening?
Assuming someone’s meaning without asking can lead to this
What is misunderstanding?
Saying please and thank you shows this quality
What is politeness or respect?
Crossing your arms during a conversation may make you appear like this
What is defensive or uninterested?
Saying “fine” angrily changes the meaning because of this
What is tone?
Repeating or summarising what someone said helps with this
What is clarification or understanding
Using unclear or vague words may confuse the….
What is the listener or audience?
Group projects require strong communication and….
What is teamwork?
Smiling is an example of this type of communication
What is non-verbal communication?
This tone may hurt feelings even if the words seem polite
What is a sarcastic tone?
Nodding while someone speaks shows this
What is attentivenessor understandin?
Interrupting someone repeatedly can damage this
What is respect or communication
Text messages can sometimes cause misunderstandings because they lack this
What is tone or facial expressions?
This part of communication includes gestures, posture, and facial expressions
What is body language?
Speaking too loudly in a discussion may make others feel this way
What is uncomfortable or intimidated
The listening mistake happens when you focus on replying instead of understanding
What is not listening actively?
Ignoring body language may cause you to miss someone’s
What is emotions or feelings
This skill involves understanding another persons feelings
What is empathy?
Looking at your phone while someone is talking may signal this
What is disrespect or lack of attention?
A friendly tone often encourages this in conversations
What is openness or cooperation
Asking questions when confused helps avoid this
What is misunderstanding?
This common mistake happens when people only hear what they want to hear
What is selective listening?
Speaking clearly and confidently during a presentation improves this
What is audience understanding or engagement?