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Nonverbal Communication
Verbal Communication
Skills
Styles of Communication
Conflict Management
100

What percentage of communication is nonverbal?

80%
100
What are the 3 key concepts of communication?

Sender: one who extends the message

Receiver: One who receives the message

Message: What is being sent (verbal or non verbal).

100

What skill is most important while being Assertive?

I-Statements
100

The best communication style to use is...

Assertiveness

100
Identify 2 negative impacts of conflict

-loss of trust

-loss of relationship

-resentment

200

Nonverbal Communication consists of what?

Body Language, Facial Expressions, Tone of Voice

200

What types of statements should you avoid?

You-statements
200

In order to effectively communicate you must do this 2x better than talking.

Listening
200

What are the 3 styles of Communication discussed during this course?

Aggressive, Passive, Assertive and Passive-Aggressive (Optional)

200
Identify 2 positive impacts of conflicts when handled in a healthy way:

-increases understanding of the other person

-builds trust

-strengthens relationships

300

When Verbally Communicating, what are two things that can impact how our message is perceived?

Tone & Inflection (emphasis, pitch, stress)

300
Identify which style of communication is used in  the following statement, "I think you are much too sensitive".
Aggressive, minimizing the feelings of the other person.
300

Name 4 Blocks to Listening.

Mind Reading, Rehearsing, Filtering, Judging, Daydreaming, Advising, Sparring, Being Right, Derailing, Placating

300

If someone walks into a room, uses a loud tone of voice, disregards peer’s personal space and stares you down, what type of communication style are they using?

Aggressive
300

Conflict Management, Name 2 skills & Explain.

Mutual Validation, Probing, Clouding, Assertive Delay

400
What are some non verbal traits of passive communication?
poor eye contact, withdrawn, unengaged
400
A group member makes a joke about something you did but you don't think it's funny. How do you respond assertively?
400

2 Ways to Listen Effectively.

Pay Mindful Attention: Noticing the other person’s feelings and reactions, full attention-allows you to pay attention to not just what is being said but nonverbal language too

Assertive Listening: asking clarifying questions

400

Identify the communication style:

A style in which individuals express their feelings and opinions and advocate their needs in a way that violates the rights of others.

Aggressive Communication


400
Name 1 skill that is necessary to do prior to approaching conflict to manage it in a healthy manner.

1. Quickly relieve stress.

2. Recognize your emotions

3. Be aware of your non verbal communication

500
Define assertive communication.
A style in which individuals clearly state their opinions and feelings, firmly advocate their rights and needs without violating the rights of others.
500

 When asking for change it is important to ask for what?

Ask for a behavioral change not an attitude change, Ask for one change at a time, Ask for something that can be done now

500

In order for communication to be effective there must be?

Understanding

500
What can be some of the impacts of using passive communication?
Isolation, feelings of depression, resentful, anxiety (can't get their needs met)
500
T or F? In conflict management it is important to prove that you are right.
False: It maintaining and strengthening the relationship, rather than "winning" the argument, should always be your first priority. Be respectful of the other person and his or her viewpoint.