Nonverbal Communication
What percentage of communication is nonverbal?
70-93%
What are the 3 key concepts of communication?
Sender: one who extends the message
Receiver: One who receives the message
Message: What is being sent (verbal or non verbal).
What skills are most important while being Assertive?
I-Statements
Body language
The best communication style to use is...
Assertiveness
Identify 2 negative impacts a conflict can have on a relationship.
-loss of trust
-loss of relationship
-resentment
Nonverbal Communication consists of what?
Body Language, Facial Expressions, Tone of Voice
What types of statements should you avoid in conflict management?
You-statements
In order to effectively communicate you must do this 2x better than talking.
Listening
What are the 3 styles of Communication?
Aggressive, Passive, Assertive and Passive-Aggressive (Optional)
Identify 2 positive outcomes of conflicts when handled in a healthy way:
-increases understanding of the other person
-builds trust
-strengthens relationships
When Verbally Communicating, what are two things that can impact how our message is perceived?
Tone & Inflection (emphasis, pitch, stress)
Identify which style of communication is used in the following statement, "I think you are much too sensitive".
Aggressive, minimizing the feelings of the other person.
Name 4 Roadblocks to effective Listening.
Mind Reading, Rehearsing, Filtering, Judging, Daydreaming, Advising, Sparring, Being Right, Derailing, Placating
If someone walks into a room, uses a loud tone of voice, disregards peer’s personal space and stares you down, what type of communication style are they using?
Aggressive
Conflict Management, Name 2 skills used in conflict management.
Communication, problem solving, emotional intelligence.
What are some nonverbal traits of passive communication?
poor eye contact, withdrawn, unengaged
A group member makes a joke about something you did but you don't think it's funny. How do you respond assertively?
"I" statement
2 Ways to Listen Effectively.
Pay Mindful Attention: Noticing the other person’s feelings and reactions, full attention-allows you to pay attention to not just what is being said but nonverbal language too. Eye contact is included.
Assertive Listening: asking clarifying questions
Identify the communication style:
A style in which individuals express their feelings and opinions and advocate their needs in a way that violates the rights of others.
Aggressive Communication
Name 1 skill that is necessary to do prior to approaching conflict to manage it in a healthy manner.
1. Quickly relieve stress. (Breathing, meditating)
2. Recognize your emotions. (Name the emotion)
3. Be aware of your non-verbal communication.
Define assertive communication.
A style in which individuals clearly state their opinions and feelings, firmly advocate their rights and needs without violating the rights of others.
When asking for change it is important to ask for what kind of change?
Ask for a behavioral change not an attitude change, Ask for one change at a time, Ask for something that can be done now
In order for communication to be effective there must be?
Understanding
What can be some negative impacts of being a passive communicator?
Isolation, feelings of depression, resentful, anxiety (can't get their needs met)
T or F? In conflict management it is important to prove that you are right.
False: It maintaining and strengthening the relationship, rather than "winning" the argument, should always be your first priority. Be respectful of the other person and his or her viewpoint.