Communication Basics
Is communication something you are born with or learned?
Learned
What does body posture show?
Respect and attention
What is the first part of communication?
Send
Which style avoids speaking up?
Passive
What two types are part of communication?
Verbal and non-verbal
What should your facial expressions match?
Your words
What does “Receive” mean?
Listening and understanding
Which style interrupts others and uses blaming language?
Aggressive
Why is communication considered a skill that develops over time?
Because it improves through practice and experience
Why must your facial expressions match your message?
To avoid mixed signals
Which part of communication confirms that the message was understood?
Respond
Why is assertive communication more effective than passive or aggressive?
It is clear, respectful, and builds trust
How does effective communication help prevent problems from getting worse?
By addressing issues early and clearly
What can happen if your tone, posture, and words do not match?
People may misunderstand your message
Why are all three parts (send, receive, respond) needed for effective communication?
Missing one causes misunderstanding or breakdown
How do “I” statements help reduce conflict in communication?
They express feelings without blaming others