Question Types
Pros/Cons of Different Question Types
Listening & Understanding Confirmation
100

What type of question is: 

Does the store count cash every day?

What is a "closed ended" question

100

Main con to using "closed ended" questioning

What is failure to obtain important or clarifying details

100

Foundation of successful and constructive interactions with interviewee's, especially in difficult conversations

What is preparation, preparation, preparation

200

Question that tends to lead interviewee to the expected answer

What is a biased question

200

Key benefit to using "open ended" questions

What is gain detailed answers from interviewee

200
Nonverbal cues used when practicing active listening

What is nodding, smiling or maintaining eye contact

300

Question that often follows the response to an "open ended" question used to dig deeper or clarify ambiguities. 

What is a probing question

300

Common challenge an auditor may encounter with an interviewee

What is resistance to the process, defensiveness or hostility in answering questions or misrepresentation of information (intention/unintentional)

300

Questioning technique that allows auditor to process information received and think of follow-up questions or encourage the interviewee to give further information

What is using silence

400

Question designed to get longer, more detailed answers

What is an "open ended" question

400

Main con to using "open ended" questions

What is people going on and on or providing too much irrelevant information

400

You do this when repeating back to an interviewee your understanding of what they have told you

What is paraphrasing

500

What are the 5 W's and 2 H's used when using "open ended" questions

What is: Who, What, Where, When, Why, How and How Much

500

Key benefit to using "closed ended" questions

What is time savings

500

True or False:  

It is always the best approach to use a standard checklist when performing audit interviews

False:

Often the best approach is to have a natural, conversational flow to the interview process helping make the interviewee feel at ease and strengthen rapport