Communication Basics
The process of exchanging information between people
What is communication?
Listening is more than hearing. What does Listening require?
What is paying attention and understanding?
What do we call anything that prevents understanding in communication?
What is a barrier?
Noise in the environment is an example of which barrier?
What is physical?
Questions that encourage detailed answers
What is open-ended questions?
Name one element needed for communication to occur.
What is a sender, message, receiver, or feedback?
True or False:
Hearing and listening are the same thing.
False
True or False:
All barriers are physical.
False
Slang or jargon that confuses the listener is an example of which barrier?
What is language?
Questions that solicit short, factual responses.
What is closed-ended questions?
This type of communication uses spoken words.
What is verbal communication?
What is one skill that makes someone an effective listener?
What is maintaining eye contact, asking questions, or giving feedback?
Name one common barrier to listening.
What is distraction, language, culture, or emotion.
Daydreaming during a lecture shows which type of barrier?
What is lack of interest?
Questions to confirm understanding.
What is clarifying questions?
This type of communication uses body language, tone, or gestures.
What is non-verbal communication?
This type of listening involves understanding both words and emotions.
What is active listening?
Which barrier occurs when people tune out because they are bored?
What is lack of interest?
Interrupting someone to argue instead of listening shows which barrier?
What is aggressive Listening?
Questions that stimulate critical thinking.
What is Socratic?
True or False:
Communication is only effective when the receiver understands the message as intended.
True
Why is listening important in communication?
What is to ensure understanding and reduce miscommunication?
This barrier occurs when the listener focuses on preparing to respond instead of understanding.
What is aggressive listening?
Which type of barrier involves cultural or vocabulary differences?
What is language?
Summarizing someone else's words into your own words.
What is paraphrasing?