Chapter 20
Private Pay, Private Insurance, (Medicare & Medicaid)
How is healthcare paid for in the US?
The phrase "the best predictor of future behavior is past behavior" is the premise of this technique
What is behavioral interviewing?
An RN is reponsible for coordinating a group of licensed and unlicensed personnel to provide care for a small group of patients
What is Team Nursing?
This is an information-rich, patient-centric endeavor that seeks to deliver the right care to the right person at the right time.
What is care coordination?
Good communication involves these skills
What is actively listening, giving effective feedback, and receiving feedback
This is how a hospital receives incentives based on how well they perform on 10 quality measures
What is the Hospital Value-Based Purchasing Program?
Leaders who enact these enable nurses to experience greater competence, meaningfulness and self-determination
What are empowerment strategies?
This is an adaptation of Manthey' total care model of nursing
What is Primary Nursing?
This is the degree to which individuals have the capacity to obtain, process and understand basic health information and services needed to make appropriate health care decisions
What is Health Literacy?
This makes up more than half of the hospital's expenses
What are salaries?
This is the most important predictor of hospital costs
What is Length of Stay?
What is a job/position description?
This is the nurse delegated to provide patent care when the Primary Nurse is not working
What is the Associate Nurse?
This uses intrinsic rewards to change behavior
What is Motivational Interviewing?
According to the ANA, hat should the entry level to professional practice nursing degree be?
BSN
Examples include nursing personnel, supplies and medications
What are variable costs?
This is where the manager and employee meet on a frequent and regular basis with the goal of the employee performing at the ultimate level
What is coaching?
This is the process of coordinating health care by planning, facilitating and evaluating interventions across levels of care to achieve measurable cost and quality outcomes
What is Nursing Case Management?
Understanding a culture and community and respecting its beliefs, values and practices
What is culture and linguistic competence?
Knowledge, wisdom, learning, nursing skills and emotional intelligence
These skills are important to be an effective nurse manager
This is how most hospitals measure nursing productivity
What are Hours of Care Per Patient Day (HPPD)?
This is the outcome of poor nurse management
What is staff absenteeism, increased workload and staff burnout.
This is a generalist clinician with an MSN who oversees the lateral integration of care for a distinct group of patients
What is the Clinical Nurse Leader (CNL)?
This measures how satisfied people are with the health care they received
What is a Patient Satisfaction Survey?
Failure to rescue, increased pressure ulcer prevalence, falls with or without injury, restraint prevalence, ventilator-associated pneumonia, and voluntary turnover can all be a result of this
What are practice-related issues that have been identified as a result of ineffective management?