Basics of EI
What does EI stand for?
Emotional Intelligence?
What does M.E.S.S.S stand for?
Motivation, Empathy, Self-awareness, Self-management, Social skills
Head, Hand, & Heart
What do the 3 S's stand for?
See, seek, & seize
What do the 3 A's stand for?
Attitude, Authenticity, Action
What is emotional intelligence?
How well you can manage your own emotions and help others manage their emotions. Emotional intelligence is a learned skill; emotional intelligence is not formally cultivated in the education system.
What is empathy?
Reading the emotions of others and responding appropriately. The ability to help others manage their emotions, to help others learn to motivate themselves, to help others work out conflict.
What are 2 characteristics of a Head person?
Logical, 'think-try-think' approach, thinks world is rational and predictable, looks down on hand people, low threshold of emotional overload, may get angry facing emotional approaches
Which S is the action phase?
Seek
What does authentic mean?
To act and carry yourself in a way that is true to your own personality and character all the time
Are emotions universal? Explain your answer.
Emotions are universal. Each person on the planet feels the same emotions but in different ways.
Why are social skills important in EI & life?
Can help build alliances, resolve conflicts, give and take criticism, build consensus, enhance team communication
What are 2 characteristics of a Hand person?
Do things now, worry later; finds out practically what works and what doesn’t
Believes the only understanding worth having through direct experience; try-think-try approach
View thinkers (head) as impractical time-wasters who doesn’t understand the 'real world'
May see those who pay attention to feelings as being soft-headed and weak-willed
What are you trying to achieve with the 3 S's?
Finding opportunities & advocating for yourself
What is action a result of in an ideal world?
Authenticity & Attitude
Are bad emotions intrinsically good? Explain.
Yes. Explanations vary.
What is self-management & self-awareness?
Self-awareness: The ability to tune in to information about yourself and to use it to help you navigate through life successfully
Self-management: The ability to manage your emotions, to shake off bad moods and to put yourself in a good mood
What are 2 characteristics of a Heart person?
Think first about feelings
Before acting, may internally rehearse a situation to predict how things will feel
Use effective language and expect people to be considerate with one another
May see Head people as cold
May fear the cognitively-focused as being potentially schemers or emotionally inadequate
Which is the breakthrough phase?
Seize
Why do we learn the 3 A's?
Teaches us how to interact with people to get your desired outcome while maintaining your integrity & personality
Give an example of a time you displayed EI?
Answers vary
Why do the 5 competencies work better in conjunction with each other?
Answer varies
What is the best way to approach each type of person?
Head people: talk about the ideas and the theories and the bigger picture
Hands people: talk about what has been done and how things really work in practice
Heart people: talk about how people feel and the implications for the whole group / organization
What attributes are needed to seize opportunities?
Leadership, risk taking, patience, integrity, determination, courage, communication, initiative, etc.
Why are your actions sometimes not carried out with/by authenticity & attitude?
External & Internal factors