Manual Process
How does someone start the manual process?
They email Pdc.accountscovidloanclosing@sba.gov with their correct contact info
Last 4 digits of ssn and business address (with zip code)
No Cap
No lie
What information can you update for the caller once they are verified?
Phone number, mailing address, email address
What state is Tammy's son moving to?
New York
According to the script about how long will the manual process take once it has started?
A few weeks to a month
(the physical mailing steps will add several weeks to the timeline)
Caller gives you their business EIN what would you then need to verify them?
Last 4 digits of SSN and business address with zipcode
Snack
"Jareds out here looking like a whole snack"
Good looking / on point
Under what tabs can you find the applicant social security number and business address?
SSN: Borrower's name
Address: Business name
What is Jared's dog's name?
Molly
Applicant has received an email/letter from the sba to start the manual process what do they do next?
Follow the instructions in the email/letter
A preparer calls in and wants information on the account, what do you do?
AFK
Away from keyboard
What information are you absolutely NOT allowed to update.
Banking information, Social Security number, business address
In the movie Goodfellas the first line is
"As far back as I can remember, I always wanted to be a ___."
Gangster
Allow time for processing
Caller gives you their full social security number what should you then get to properly verify?
Email address on file, business address with zip, (EIN is also acceptable)
GOAT
Greatest of all time
What is "Payoff amount"?
The total amount of the loan today including current principal AND interest balance.
Where in Michigan is Devon from?
Jackson
"I've received the physical copies of my loan closing documents but I need to remove a co-borrower, what can I do?"
You can no longer edit your loan terms, you must accept your terms from the time the loan was approved or run the risk of canceling your loan.
After 12 months of payment you can contact your DLSC for this to be rereviewed. (page 13)
In general how many verification items do you need to properly verify someone?
If you know you know
A business is in the CLCS system but does not have a borrower tab what do you do?
This can happen with nonprofits, we are unable to verify and will should direct them to email DCS with their loan number name and info.
Daily Double
Without looking give the names of all the current Titans!
Ateev, Brian, Cemi, Chelsea, Destiny, Devon, Elijah, Jared, Kaitlyn, Kiont, Lottie, Mary, McKenzie, Funmi, Safe, Tammy, Taylor, William