Tabs
ITGs and Diagnostics are found here.
The customer account notes are found here.
What is the left panel?
This is used to verify a customer.
What is the Authentication screen?
Alternate means of find the customer using MAC address or ticket numbers.
What is Advanced Search?
To confirm an Outage, we must use what tool.
What is Einstein?
Customer contracts and information are found here.
What is the Services Tab?
What app is used for the customers to make payments?
What is the MyAccount App?
This item belongs to the customer, and it is sixteen characters long.
What is the Customer Account Number?
Customer address and other authorized user information.
What is the authentication screen?
There are several ways of finding the type of customer you are speaking with, above a customer's name.
What are Badges?
Quick and recommended actions are found here.
What is the Overview Actions tab?
The MyAccount app has a function for when customers are not home.
What is the callback function?
Customers can receive a quick reset of their modem from this tool.
What is the IVR (Interactive Virtual Machine)?
We can use this section to compare a customer previous month bill with their current month.
What is the Bill Comparison tool?
Quick MUST DO actions.
What is Blue ITGs?
Customer work orders and account troubleshooting tickets are found here.
What is the Activity Tab?
We can find the customer's account health check and historical plots here.
What is Devices and Diagnostics section?
Where is the knowledgebase found?
What is the bottom left panel?
Details of all customers interaction with Comcast can be found here.
What is the Customer Timeline?
All employees must always refrain from any rude and inappropriate comments.
What is the Inappropriate and Offensive Term Policy?
The customer timeline can be found here.
What is the Account Tab?
The tabs on the upper right of the screen.
What is the Account Health?
To see the customers leger, we would need which tab?
What is Billing and Payments?
This is used to find a customer's account.
What is the Customer Lookup screen?
To make your Einstein Classic or Dark.
What is Preferences?