EIP
If the IRS used my 2019 tax return and determined that I am not eligible for a third payment, and I later file my 2020 tax return that changes my eligibility, will the IRS issue a payment based on the 2020 tax return?
Yes.
My eligibility changed since I got my EIP 1&2 payments do I need to pay that back now?
No, there is no provision in the law that would require individuals who qualify for a payment based on their 2018 or 2019 tax returns, to pay back all or part of the payment, if based on the information reported on their 2020 tax returns, they no longer qualify for the payment or would qualify for a lesser amount of the payment.
DOUBLE JEAPORDY QUESTION!!!
What does GMP even tell me?
Get My Payment shows when and how your third Economic Impact Payment was sent.
Get My Payment shows the Payment Status as “You are eligible for the payment. Once we have your payment date, we will update this page.”
Valid or Invalid Transfer?
INVALID
I want to know where I can get free tax preparation services. Where should I be referred to?
Individual Tax Line 800-829-1040. 1 for English. 2 for Personal income taxes
Caller: what can I do if I think the amount of my first Economic Impact Payment is incorrect?
what FAQ topics would you reference?
Eligibility/RRC
My spouse and I filed a 2020 joint tax return. We received a notice that our RRC was changed due to an issue with her Social Security Number. Why was this change made?
If either you or your spouse does not have a Social Security number valid for employment and you file a joint return, your 2020 Recovery Rebate Credit should not include the portion for the spouse who does not have the required Social Security number, unless one of you was an active member of the U.S. military in 2020.
Are yall stalking me or what?? How do you know my banking info?? I always knew the government was watching me but dang?!?
Hey so my dog really needs to get to the groomer he really be stinking can you help find somewhere to take him? My internet is down and all i have is my phone so I could really use a number anything would help!!
Review your IRS Referral Job Aid to determine if the caller can be referred to an IRS phone number, if they need to be referred to IRS.gov, or another resource as outlined in the job aid. If someone asks about their tax refund and they claimed RRC, assist caller and do not provide phone number.
What option should I press to hear my options again on the Individual Tax Line?
Option 9
I live in Puerto Rico will I get a Payment?
YES if all other eligibility requirements are met
How do I get this RRC done ASAP???
I NEED MY MONEY!!!
RRC C3
So I've been checking this card everyday wondering when its gonna get reloaded can you help me out??
No, we will not add funds to an EIP Card that we already issued for a previous payment.
VALID OR INVALID
I keep doing what yall have told me which is check get my payment,check my payment, well i have over and over again!! But there is no status in the get my payment thingy!!
INVALID
Hey I'm trying to get help finding out my employer identification number.
Phone Number – 800-829-4933
So for some reason I got my money on this card but I'm a cash is king kinda guy how do I get cash money?
Yes. The limit on ACH transfers to a bank account is $2,500 per transaction. You can easily transfer the money from your EIP Card to an existing bank account online at EIPcard.com or by using the Money Network Mobile App. You will need the routing and account number for your bank account. To transfer funds:
Call 800-240-8100 (TTY: 800-241-9100) to activate your card.
Register for online or mobile app access by going to EIPCard.com or the Money Network Mobile App and click on “Register.” Follow the steps to create your user ID and password. Be sure to have your EIP Card handy.
Select “Move Money Out” and follow the steps to set up your ACH transfer. Transfers should post to your bank account in 1-2 business days.
I made a mistake in calculating my RRC. What do I need to do to fix it?
DO NOT file an amended tax return with the IRS. If you entered an amount on line 30 but made a mistake in calculating the amount, the IRS will calculate the correct amount of the Recovery Rebate Credit,
I'm trying to enter my information to get on GMP but I keep getting an error message. Why is this?
Double-check what the application is requesting.
Make sure what you enter is accurate.
Try entering your street address in a different way (for example: 123 N Main St instead of 123 North Main St.).
Use the U.S. Postal Service’s ZIP Lookup tool to look up the standard version of your address and enter it into Get My Payment exactly as it appears on file with the Postal Service.
VALID OR INVALID
I called you guys last week about my eip card and you said the money should be on their because get my payment shows it was deposited so you told me to call meta bank. So I did and they said to call you guys back so what's up?
VALID TRANSFER
How do I get my IP pin??
800-829-1040
What is the income threshold for EIP 1 for taxpayers filing jointly?
$150,000 for taxpayers filing a joint return (updated December 2020)
I took care of my grandfather and he passed in may of 2020 do I get a RRC for him?
A12. An individual who died in 2020 or in 2021 and did not receive the full amount of the Economic Impact Payment may be eligible for the Recovery Rebate Credit if the individual met the eligibility requirements.
My spouse and I filed a joint tax return. We only got part of the payment we were eligible for. What happened to our payment?
In some cases, married taxpayers who file a joint tax return may get their third payment as two separate payments; half may come as a direct deposit and the other half will be mailed to the address we have on file. This is generally the address on the most recent tax return or as updated through the United States Postal Service (USPS).
What should be done if a caller insists they are a victim of fraud by a CSR Agent?
If the caller insists that they are a victim of fraud or identity theft by a CSR agent following a previous call placed to the IRS SPSC EIP line, these instances are to be reported to your Supervisor who will take appropriate action
I forgot my pin on this card can u reset it?
Transfer to Metabank