Authentication
If a customer comes in VCC - Authenticated with OTP, what is their level of authentication?
Low risk
How long after being issued a new access card can we increase the ATM/POS/CNP limits?
72 hours (3 days)
TRUE OR FALSE - Quebec residents pay 15$ monthly to have an ODP.
FALSE - For Quebec residents there is no monthly fee for the Monthly Plan Overdraft Protection.
Which chequing account waives the annual fee of a lifetime of a credit card?
All Inclusive Chequing Account
Which ear did Vincent Van Gogh cut off?
Left ear
When is it acceptable to use an account number instead of an access card or cvv2 to high risk authenticate a custome?
If the customer does not have any of the following on the profile:
If the customer only has a Virtual Access Card or EasyWeb Only Access Card.
How can a customer can reset their pin for in store purchases?
At a branch or ATM or by mail
How many days do customers have to pay out the balance owing on ODP before the account gets frozen.
89 days
What is the minimum redemption amount when a customer calls in for a cash back credit card?
25.00$
Which country has the most pyramids in the world?
Sudan
TRUE OR FALSE - When completing manual authentication with questions that mention 2 out of 3 responses are acceptable, one piece of information can be wrong.
TRUE
What is the limit we can send to a personal payee?
$5000
How much is the interest?
21%
What is the annual interest rate for Staff on TD credit cards?
11% (purchases), 11.5% (Cash advances)
What does NASA stand for?
National Aeronautics and Space Administration
If a branch rep calls and confirms that they have authenticated the customer in person, what level of authentication we treat this as when completing a procedure with the customer?
You can treat a customer as Exception High Risk authenticated when any branch employee confirms they have authenticated the customer
What do we do if the response code for a declined transaction is RTD?
Transfer call to Loss Prevention
TRUE OR FALSE - If a customer accepts their pre-approval they would have access right away to these funds.
FALSE
How can customer use their TD Rewards points?
- Expedia for TD
- Amazon
- Repay balance on cc
- Book anyway travel (gym, train, cruise, rentals...)
- Starbucks
What is the longest river in Canada?
Mackenzie River
TRUE OR FALSE: If a call is disconnected and a customer was high risk authenticated, we can call them back on a different phone number than the one they dialed from if they requested it during the call.
TRUE
Cx wants to open an Eeasyweb only card, you have checked CIF MCID and you found CB3 can you proceed?
Yes
What is the maximum amount customers are allowed to have per portfolio?
5000$ in total.
Example: if a customer has $4500 overdraft on account A, they can only add up to $500 overdraft on account B.
When can we waive the rushed delivery fee for a credit card request?
Lost/stolen, Aeroplan Infinite Privilege clients
Which flightless bird is famously the national animal of Scotland?
The unicorn.