PEOPLE
What should you do if you have a concern or disagreement with a coworker?
Address it respectfully and bring the concern privately to the El Mercado Manager or a Captain. Avoid gossip or confrontation.
Who is responsible for assigning tasks and directing daily operations?
The El Mercado Manager, with support from the Captains.
What are three parts of communication that affect how a message is received?
Body Language, Tone of Voice, Words Said
Where should employees submit time off requests?
7Shifts. PTO Requests are submitted through Rippling. Time off is then put on the Mercado Calendar
A coworker makes a mistake. How should you address it?
Address the person directly and respectfully, focusing on the issue rather than attacking or embarrassing the person.
You finished your work early and now have downtime. What do you do?
Check your area for additional work or ask a Captain or Manager for additional tasks.
You are having a bad day. Does that excuse you from being respectful and professional toward your coworkers and guests?
No. Personal frustrations don't excuse professional behavior; we are still responsible for how we conduct ourselves at work.
What is the "Rule of 2's?
Two hours in, 10 minute break. Two hours later, meal break. Two hours after that, another 10 minute break.
You hear two coworkers complaining about another coworker. They ask what you think. What should you do?
Avoid participating in gossip. If there is a legitimate concern, encourage it to be addressed privately with the Manager or Captain.
A manager gives you a direction that you disagree with. What should you do?
Follow the direction respectfully. If clarification is needed, communicate that appropriately rather than denying the task or ignoring the direction.
You disagree with a decision your manager makes. You complain about it to your coworkers after the manager leaves. What would be a more professional approach?
Discuss the concern directly with the manager, and respectfully ask questions in order to understand the decision.
Cell phone use is permitted only while working at the Exit Plaza location and to be used for operations purposes only. All other cell phone usage must happen off the floor, on breaks.
What should you do when a conversation turns into workplace gossip?
Don't participate or spread it to others. Inform a supervisor if needed.
You finish your assigned work and notice another area of El Mercado could use some attention. Before jumping in and taking over, what should you do?
Check with the Manager or Captain before stepping in to another employee's responsibilities.
A coworker starts discussing workplace drama with you while you are working. You don't want to participate, but you also don't want to be rude. What should you do?
Don't contribute to the gossip; redirect the conversation back to work or politely remove yourself from the conversation.
Where should you take your scheduled breaks?
Designated employee areas such as the break room, or at the outside tables.
What should you do instead of spreading workplace drama?
Address concerns directly.
Own your own, Follow leadership direction, Support a positive team environment.
Why is being receptive to feedback important?
It helps us learn, improve, and work better as a team.
You have broken a policy and received feedback from your leader. Who should you tell?
Coaching conversations are confidential between you and leadership.