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Passwords
Other Student Issues
Who You Gonna Call?
Assistance, Please
Randomness
100
ext 1777, option 5
What is the number to transfer students that need assistance with CougarWeb Login issues?
100
Click on the small arrow to the mid-left of the screen to expand.
Why can't I see course menus/content in Blackboard?
100
Admissions and Advising are the group that can assist you. At least one ARO office is open until 8pm M-Th. Here's their link http://www.collin.edu/gettingstarted/advising/
Can you register me for my classes? Why have I not been accepted yet?
100
helpdesk@collin.edu
What is the contact point for Faculty/ Staff Technical Support?
100
The year Collin College first offered courses.
Why is the year 1985 significant?
200
The last 6 digits of the CWID
What is the default password for CougarWeb and Cougarmail?
200
Like face-to-face courses, online courses are only available from the first day of class until the last day of class.
Why can students not find a course in Blackboard before the semester begins?
200
This is the number to call for any emergency on a Collin College campus
What is ext 5555?
200
This is the number to call for any emergency on a Collin College campus
What is ext 5555
200
More than 53,000 credit and continuing education students each year.
How many students does Collin College serve?
300
Instruct the individual to you use all 9 digits of their CWID to log on.
What is a Sungard pin and ID?
300
This is the person to transfer all student questions regarding Continuing Education courses.
Who is Betty Wilson and/or ext 3750?
300
"Let me transfer you to ____ who can assist you with that". Even if it is to transfer them to another department - you're still helping the individual.
What should I say if I have to transfer someone? Why is it not ok to say "That's not my job" or "I can't help you"?
300
Unattended children are not allowed at Collin College facilities at any time. For the purpose of this regulation, children are defined as minors who are not currently enrolled in classes or approved programs with Collin College. Children may not be taken to orientations, classes, labs, testing centers, or other academic programs. Further, children may not be taken to work with Collin College employees, other than for approved programs with Collin College.
What is the policy regarding unattended children at Collin College?
300
You only have access to 4 computers at a time.
What is the maximum number of computers that you can be logged into at one time using your Novell login?
400
Either email cougarweb@collin.edu or go in person to an admissions office.
How do students get reminded of their CWID/ password and/or their username?
400
Once early registration has passed, students are required to pay the same day they enroll in courses.
I registered yesterday, May 21. Why were my Summer I classes dropped?
400
Actually, having the faculty person email webservices@collin.edu with the CRN and term of the course is much faster than you trying to call someone.
How do I get a faculty course shell reset or refreshed?
400
This is the "in-house" instant messaging service used by Collin College.
What is Novell Messenger?
400
For Fall 2012, 384 scholarships totaling more than $337,000 in funding was provided.
How many scholarships does Collin College provide?
500
Located on https://cougarweb.collin.edu, using this link will reset the password to the last 6 digits of the CWID.
What is the student, faculty and staff password reset link?
500
Log on to CougarWeb and check "My Class Schedule"
Where do I get my class schedule?
500
You need to contact your instructor directly.
How do I get my online test reset?
500
Go to http://transferu.collin.edu/
How can I find out what Collin courses transfer to _____ university?
500
All campuses close on Friday, August 15, 2014 for this professional development event for full-time staff faculty.
What is All College Day?