Eldorado Pet Hospital

Policy

100

This is not a way we should spend money and time while at work.

What is online shopping?

200

if you are scheduled at 7:30 and you show up at 8:00, you are then late. 

What is showing up on time?

300

A client just described to me their pets symptoms and asked what my opinion for treatment was.

What is medical advice over the phone?

400

What happens at home stays at home.

What is dab pens/vapes on clinic grounds?

PPE

100

I cover your hands to protect against filth.

What are gloves?

200

I protect your clothes from contagious illness and disease 

What are gowns?

300

I get dirty and need to be cleaned after every animal who leaves

What is cleaning kennels?

400

I accumulate in the back in a basket after a long day at the clinic

What is laundry?

Etiquette

100

I sometimes seem enticing and can get some people's feelings hurt,

What is gossip?

200

This can go along way with communication in the clinic

What is treating coworkers kindly?

300

This can leave a great impression on the clients and gives the Dr. R the sense of respect.

What is respectful time of clients and staff?

400

While at work I am a part of a company and should represent myself as such.

What is professional representation? 

Professionalism

100

This is a conversation that happens between staff and client.

What is client communication?

200

When I respect the privacy of clients information and records of visit.

What is client confidentiality? 

300

This is something that holds myself accountable for client communication and office visits.

What are detailed professional notes?

400

This is how we talk and explain things in the medical field.

what is medical terminology?