KIND OF EASY
True Or False:
We always suppress contract for MSA customers and if we are working on more than 3 units.
False: Yes, we always suppress contract for customer and if we are working on more than 4 units.
What’s something about you that people would be surprised to know?
What’s something about you that people would be surprised to know?
NMI stands for?
National Meter Identifier
MSA stands for?
Multisite Agreement
If you could live anywhere on this planet and take everything that you love with you, where would you choose to live? Tell the group about your choice.
If you could live anywhere on this planet and take everything that you love with you, where would you choose to live? Tell the group about your choice.
When do we consider EIC form valid?
If signed/dated and customer has 3 points of identification.
What system do we use to validate the address in NSW?
SixMaps
What’s the story of your first crush?
What’s the story of your first crush?
What system do we use to determine the distributor in NSW?
MSATS
When do we consider the EIC form invalid?
If not signed/dated and customer does not have 3 points of identification.
We received an EIC form, when is the time we should not create a BP and attach it on the property notes?
If EIC form is not signed, dated and/or customer does not have 3 points of identification.
In what states a customer can request for a solar capable meter at the time of new connection?
SA, NSW and ACT
If you could be in the movie of your choice, what movie would you choose and what character would you play?
If you could be in the movie of your choice, what movie would you choose and what character would you play?
In Victoria, electrician sends a new connection request for a builders supply pole in the permanent position for a commercial premise. As per checking LandVic, the network on the area is Ausnet. How do we raise the order?
Raise as Temp In Perm
We received an application to install an electricity meter in NSW, however the address on the form does not exist in SixMaps. What are the steps to follow?
1. Reject the application.
2. Do not create the address.
3. Add XAD to email subject line.
4. Move item to completed folder.
An NSW customer/applicant submitted an application to install an electricity meter, however when we validated the address on the state mapping system (SixMaps), the lot and DP number do not match, what is the next step?
Reject the application - advise the customer/applicant that the lot and DP number provided on the form don't match the records on the state mapping system; provide two options to the customer - (1) submit Council Rates Notice or any council documents or (2) amend the lot and DP number on the form to match the records.
If you could meet any living person for a chat over a shared dinner, who would you pick and why?
If you could meet any living person for a chat over a shared dinner, who would you pick and why?
In what state/s we should send paperwork to DB once SO is raised? Please specify the distributors. In what state/s we should not send paperwork to DB once SO is raised?
In VIC, once we successfully raised the order - we should send the paperwork if DB is Ausnet and United Energy. In ACT, if the form is RFS (Request for Service), we will send the paperwork to DB once SO is raised.
In SA, QLD, NSW, and ACT (OE Form), we are not sending the paperwork thru to DB once SO is raised.
We received an EWR and CES, address is confirmed via LandVic, however the address is not registered in SAP. What is the next step?
Send a CAT Admin email to NCSolutions.
We received a Form 2 and found out that the amps provided exceeds the threshold (200 amps). What are the steps to follow?
1. Recategorise the item to CT (do not remove your name, just the job category i.e. NEW CONNECTION)
2. Forward the email to Business Direct Sales cc Anne Hackney
3. Add EMAILED TO BD ON XX.XX.XXXX to email subject line
4. Move item to Completed Folder
What is Dom's favorite color?
Gray
Explain the workflow in NSW
Explain the workflow in NSW
Explain the workflow in Victoria
Explain the workflow in Victoria
Explain the workflow in SA
Explain the workflow in SA
What are the 3 ways to get Explicit Informed Consent from the customer?
If customer has a (1) Multisite Agreement, thru (2)EIC form (customer submitted a complete Request for a New Energy Account); and (3) thru outbound call to obtain customer details.