It feels Drafty
How many total share draft checking suffixes can a Member have on one Membership account?
2
How many EFORMS do we have to return an ACH transaction?
What are they called?
2
WSUD, ACH Stop Payment
Who is our credit card processor?
FIS
What is the number 1 difference between a fraud claim and a dispute claim?
With a dispute the Member has done business with the Merchant (provided them with their payment/card information), with fraud the Member typically knows nothing of the transaction (did not provide card data to the merchant).
A Member is reporting an issue of fraud in Paypal, what should we do?
Get them over to AS as soon as possible, specifically David, he will ensure their online banking is restricted to prevent further issues and work through the process with the Member.
How many total digits including the check digit are on Credit Union share draft account?
8
What is the full name of a WSUD?
Written Statement of Unauthorized Debit
Which team Member typically processes Teller 99 (if its you, you cannot answer)?
What is Teller 99 used for?
Diego
Debit and ATM card transactions
How many eForms links do we have relative to card fraud and disputes?
4
Which tool would we use to look up an image of an ATM deposit?
Ensenta
Will an ACH transaction post if the Member does not include the draft digit with the draft number (assuming all else is correct on the file).
Yes
What is the GL that is used to issue a credit for a WSUD?
802.05
In a card transaction relative to LBS, who is Acquirer and who is the Issuer?
The merchant is the Acquirer and LBS is the Issuer.
How much does it cost LBS to chargeback a debit signature transaction?
$2.50
What time do recurring online banking/mobile banking transactions occur?
Around 6 am PST
ACH typically posts around 3 AM and share draft is usually between 7:30-9 am.
How long does a Member have to complete an ACH Stop payment from the time the transaction has posted?
2 possible answers:
48 hours or until the end of the business day after it posts (we usually say by the business day after).
When assisting a Member where would you see the name or term Connex?
Who is it referring to?
Why might you see it?
You would see it in Data Navigator when troubleshooting a card transaction. It is referring to CO-OP, you might see it when we are in stand in or when a card is not activated.
Kelly cannot answer this one... how does the jingle/song/tune go that Kelly made up for fraud?
Fraud fra fra fra fra fra fra fraud (like fa la la la la la la la)
If a Member is using their Paypal account to request a transfer to move money from their LBS account to their chase account and it did not post, where should we look for the transaction (which report)?
ACH Reports- if the member did not use their LBS online account to send money via Paypal we would not see it in our Paypal tool.
Will a share draft automatically post if the Member does not include the draft digit?
No
How long is a Member covered for (under Reg E) on a WSUD, be specific, its not just a number?
Up to 60 days from their statement date
With Nacha up to 90 however anything after 60 would be a loss to the Credit Union up to the 90 days.
What is Teller 89 use for?
Online and Mobile Banking
Name the two PIN networks that can be used for a card PIN transaction.
Star
Plus (Visa)
If a member states an LTA did not take place when expected, where should you look to determine why it failed?
AppXtender transfer failure report.